Technical Project Manager

  • Ridgefield Park, NJ, USA
  • Contract

Company Description

 

Our Mission

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership.

Job Description

Responsibilities:

  • Design as is and to be System Architect
  • Detail business requirements
  • Liaison with offshore development team
  • Handling all aspects of project delivery and develop Project Delivery Model as per project requirements
  • Interfacing with Management, PMO program stakeholders, and customer representatives
  • Facilitating the definition and documentation of project requirements, scope, and deliverables
  • Managing scope, coordinating delivery efforts, and driving the change management and implementation process
  • Developing and maintaining project plans, action logs, and risk and issue logs
  • Being accountable for delivering projects on time, within budget, and with high quality
  • Handling resource forecasting and tracking
  • Tracking and presenting dashboard project metrics to management
  • Applying subject matter expertise on information technologies required to design and deliver custom solutions
  • Ensuring all flow down requirements are managed to overall project scope
  • Leading cross-functional, high performance, virtual teams
  • Escalating issues that require executive attention
 
*****No C2C*****
 
 

Qualifications

Requirements/Qualifications:

  • Bachelor’s degree
  • 5+ years on relevant project management role, overall 10+ years of experience
  • ZenDesk CRM experience huge plus
  • Project management experience in Contact Center Services
  • Hands on experience on System Architecture and design
  • Understanding of Contact Center Technology and process
  • Active or Pending PMP certification
  • Microsoft Office experience (Project, Word, Excel, and Visio)
  • Vendor management, and performance measurements
  • Capability to effectively communicate with all project stakeholders
  • Ability to perform with a strong sense of urgency
  • Excellent written and verbal communication skills
 
*****No C2C*****
 
 

Additional Information

All your information will be kept confidential according to EEO guidelines.