Technical Project Manager
- Ridgefield Park, NJ, USA
- Contract
Company Description
Our Mission
WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Job Description
Responsibilities:
- Design as is and to be System Architect
- Detail business requirements
- Liaison with offshore development team
- Handling all aspects of project delivery and develop Project Delivery Model as per project requirements
- Interfacing with Management, PMO program stakeholders, and customer representatives
- Facilitating the definition and documentation of project requirements, scope, and deliverables
- Managing scope, coordinating delivery efforts, and driving the change management and implementation process
- Developing and maintaining project plans, action logs, and risk and issue logs
- Being accountable for delivering projects on time, within budget, and with high quality
- Handling resource forecasting and tracking
- Tracking and presenting dashboard project metrics to management
- Applying subject matter expertise on information technologies required to design and deliver custom solutions
- Ensuring all flow down requirements are managed to overall project scope
- Leading cross-functional, high performance, virtual teams
- Escalating issues that require executive attention
*****No C2C*****
Qualifications
Requirements/Qualifications:
- Bachelor’s degree
- 5+ years on relevant project management role, overall 10+ years of experience
- ZenDesk CRM experience huge plus
- Project management experience in Contact Center Services
- Hands on experience on System Architecture and design
- Understanding of Contact Center Technology and process
- Active or Pending PMP certification
- Microsoft Office experience (Project, Word, Excel, and Visio)
- Vendor management, and performance measurements
- Capability to effectively communicate with all project stakeholders
- Ability to perform with a strong sense of urgency
- Excellent written and verbal communication skills
*****No C2C*****
Additional Information
All your information will be kept confidential according to EEO guidelines.