Technical Project Manager

Our Mission

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership.

Responsibilities:

• Design as is and to be System Architect
• Detail business requirements
• Liaison with offshore development team
• Handling all aspects of project delivery and develop Project Delivery Model as per project requirements
• Interfacing with Management, PMO program stakeholders, and customer representatives
• Facilitating the definition and documentation of project requirements, scope, and deliverables
• Managing scope, coordinating delivery efforts, and driving the change management and implementation process
• Developing and maintaining project plans, action logs, and risk and issue logs
• Being accountable for delivering projects on time, within budget, and with high quality
• Handling resource forecasting and tracking
• Tracking and presenting dashboard project metrics to management
• Applying subject matter expertise on information technologies required to design and deliver custom solutions
• Ensuring all flow down requirements are managed to overall project scope
• Leading cross-functional, high performance, virtual teams
• Escalating issues that require executive attention

Requirements/Qualifications:

• Bachelor’s degree
• 5+ years on relevant project management role, overall 10+ years of experience
• ZenDesk CRM experience huge plus
• Project management experience in Contact Center Services
• Hands on experience on System Architecture and design
• Understanding of Contact Center Technology and process
• Active or Pending PMP certification
• Microsoft Office experience (Project, Word, Excel, and Visio)
• Vendor management, and performance measurements
• Capability to effectively communicate with all project stakeholders
• Ability to perform with a strong sense of urgency
• Excellent written and verbal communication skills

All your information will be kept confidential according to EEO guidelines.