Woongjin, INC. is looking for an IT Support Technician (Level 3) for a leading autism treatment center worldwide.

Our Mission

WOONGJIN INC is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership.

• Implement and represent CARD policy enthusiastically
• Represent CARD professionally and ethically to internal and external stakeholders
• Work effectively with senior management
• Maintain and troubleshoot Windows Servers 2008, 2012, and 2016.
• Maintain and troubleshoot Microsoft Active Directory.
• Maintain and troubleshoot Exchange Server 2007, 2013
• Maintain and troubleshoot Microsoft Remote Desktop services.
• Maintain and troubleshoot Microsoft VPN and Radius services.
• Maintain and troubleshoot Microsoft Group Policies.
• Maintain and troubleshoot Microsoft WSUS.
• Maintain and troubleshoot Microsoft DFS.
• Support and troubleshoot network and telecom connectivity and operation.
• Setup, support and troubleshoot workstations and mobile devices.
• Setup, support and troubleshoot Microsoft Windows 7, 8, 10.
• Setup, support and troubleshoot Microsoft Office 2013, 2016.
• Maintain backup systems and test backups for validation.
• Implement security and vulnerability patches for workstations, network, servers and other devices.
• Monitor Helpdesk to provide support from intermediate to advanced networking, server and workstation issues.
• Maintain inventory of hardware, software and licenses.
• Taking on additional projects at the discretion of the Director of Infrastructure Technology.
• Able to thrive in a fast paced environment.
• Good decision making and problem solving ability.
• Ability to effectively and efficiently apply time management skills to multitask.
• Self-motivated and clearly focused on the tasks assigned to them.
• Works well in teams and has the ability to work independently with little or no supervision.
• Good writing and communication skills.

• Minimum 3 years of experience in advanced technical support positions
• Microsoft Hyper-V
• PowerShell scripting skills a plus
• Microsoft Azure skills a plus
• Microsoft Office365 skills a plus
• VeeaM Backup systems a plus
• DELL EMC SAN Storage Systems a plus
• Cisco and/or Juniper Network routers a plus
• Administering Email Security Appliance Gateways a plus

All your information will be kept confidential according to EEO guidelines.