VIP Desktop Support - Bilingual (Korean/English)

  • Ridgefield Park, NJ, USA
  • Contract

Company Description

Woongjin, INC. is looking for a talented and unique Desktop Support Technician for a multi-conglomerate company known all over the world.  This is your opportunity to play a key role in providing support and running with the big dogs if you haven't already.

Our Mission

Woongjin, INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership.

Job Description

This is a desktop support role in IT and has experience specifically with Windows operating systems in corporate environment.

 

  • Serving as initial point of contact for internal applications, hardware, mobile and remote technology
  • Logging, categorizing and auctioning all incoming ticket activity in the Helpdesk Ticketing system
  • Following up on any outstanding issues with customers regarding status and closure of incidents/requests
  • Provide VIP support for Executives
  • Manage user accounts updates, password resets
  • Troubleshooting and resolve all hardware, software and network problems
  • Escalate issues to third level support teams
  • Document procedures, FAQs, and inventory assets
  • Must be willing to travel up to 10% of time

Qualifications

Qualifications:

  • Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM and Active Directory
  • Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
  • Excellent problem-solving, communication and interpersonal skills
  • Ability to prioritize and organize work to meet defined SLA’s
  • Be able to work as a team member
  • Android mobile in corporation experience
  • Mac in corporation experience is a plus
  • Excellent communications and customer support skills
  • BA degree with at least 3 years of Corporate Helpdesk or Desktop support experience
  • Knowledge of Windows 7/10, Office 2013/2016/2019, PC hardware, Remote Support and VPN
  • Bilingual(Korean/English) is a must

 

Additional Information

All your information will be kept confidential according to EEO guidelines.