VIP Desktop Support - Bilingual (Korean/English)
- Ridgefield Park, NJ, USA
Woongjin, INC. is looking for a talented and unique Desktop Support Technician for a multi-conglomerate company known all over the world. This is your opportunity to play a key role in providing support and running with the big dogs if you haven't already.
Woongjin, INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
This is a desktop support role in IT and has experience specifically with Windows operating systems in corporate environment.
- Serving as initial point of contact for internal applications, hardware, mobile and remote technology
- Logging, categorizing and auctioning all incoming ticket activity in the Helpdesk Ticketing system
- Following up on any outstanding issues with customers regarding status and closure of incidents/requests
- Provide VIP support for Executives
- Manage user accounts updates, password resets
- Troubleshooting and resolve all hardware, software and network problems
- Escalate issues to third level support teams
- Document procedures, FAQs, and inventory assets
- Must be willing to travel up to 10% of time
- Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM and Active Directory
- Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
- Excellent problem-solving, communication and interpersonal skills
- Ability to prioritize and organize work to meet defined SLA’s
- Be able to work as a team member
- Android mobile in corporation experience
- Mac in corporation experience is a plus
- Excellent communications and customer support skills
- BA degree with at least 3 years of Corporate Helpdesk or Desktop support experience
- Knowledge of Windows 7/10, Office 2013/2016/2019, PC hardware, Remote Support and VPN
- Bilingual(Korean/English) is a must
All your information will be kept confidential according to EEO guidelines.