Level 3 IT Support Technician

  • Woodland Hills, CA, us
  • Full-time

Company Description

Woongjin, INC. is looking for an IT Support Technician (Level 3) for a leading autism treatment center worldwide.

Our Mission

WOONGJIN INC is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership.

Job Description

  • Implement and represent CARD policy enthusiastically
  • Represent CARD professionally and ethically to internal and external stakeholders
  • Work effectively with senior management
  • Maintain and troubleshoot Windows Servers 2008, 2012, and 2016.
  • Maintain and troubleshoot Microsoft Active Directory.
  • Maintain and troubleshoot Exchange Server 2007, 2013
  • Maintain and troubleshoot Microsoft Remote Desktop services.
  • Maintain and troubleshoot Microsoft VPN and Radius services.
  • Maintain and troubleshoot Microsoft Group Policies.
  • Maintain and troubleshoot Microsoft WSUS.
  • Maintain and troubleshoot Microsoft DFS.
  • Support and troubleshoot network and telecom connectivity and operation.
  • Setup, support and troubleshoot workstations and mobile devices.
  • Setup, support and troubleshoot Microsoft Windows 7, 8, 10.
  • Setup, support and troubleshoot Microsoft Office 2013, 2016.
  • Maintain backup systems and test backups for validation.
  • Implement security and vulnerability patches for workstations, network, servers and other devices.
  • Monitor Helpdesk to provide support from intermediate to advanced networking, server and workstation issues.
  • Maintain inventory of hardware, software and licenses.
  • Taking on additional projects at the discretion of the Director of Infrastructure Technology.
  • Able to thrive in a fast paced environment.
  • Good decision making and problem solving ability.
  • Ability to effectively and efficiently apply time management skills to multitask.
  • Self-motivated and clearly focused on the tasks assigned to them.
  • Works well in teams and has the ability to work independently with little or no supervision.
  • Good writing and communication skills.


  • Minimum 3 years of experience in advanced technical support positions
  • Microsoft Hyper-V
  • PowerShell scripting skills a plus
  • Microsoft Azure skills a plus
  • Microsoft Office365 skills a plus
  • VeeaM Backup systems a plus
  • DELL EMC SAN Storage Systems a plus
  • Cisco and/or Juniper Network routers a plus
  • Administering Email Security Appliance Gateways a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.