Document Specialist

  • Richardson, TX, USA
  • Full-time

Company Description

We are looking for a Document Specialist who can process sales orders, coordinate shipments, and manage customer claims. 

Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Job Description

  • Validate that the BOLs uploaded to SAP are signed by carrier/drivers and it is the correct document for that shipment
  • Manually Upload PODs to TMS to assist carriers as needed
  • Validate that the PODs uploaded to TMS are signed by receivers and that it is the correct document for that shipment
  • Verify the PODs are transferring correctly from TMS to SAP.
  • Identify deliveries with Over, Short or Damaged [OSD] notations on the POD and report to CSR team
  • Summarize issues or exceptions and remark in our TMS system
  • In depth understanding of our process for carrier education purposes
  • In depth understanding of logistics industry’s standards and best practices
  • Advise Team Leader of all current issues and exceptions

Qualifications

  • Competent with Microsoft Office Suite, particularly Excel (vlookups and pivot tables)
  • Clear and concise communication skills
  • A good attitude and ability to manage assignments independently 
  • Ability to thrive in a high volume environment while still maintaining accuracy
  • Prioritization, able to shift focus to urgent issues while not falling behind on routine duties
  • Able to learn new systems quickly and adapt to abrupt changes
  • Well organized and good follow up skills
  • Detail oriented, able to sense urgency and know when to escalate for assistance
  • Can create and maintain professional relationships with customers and carriers
  • BA degree

Additional Information

All your information will be kept confidential according to EEO guidelines.