Aftermarket Specialist

  • San Diego, CA, USA
  • Full-time

Company Description

We are looking for a Aftermarket Specialist who can process sales orders, coordinate shipments, and manage customer claims. 

Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Job Description

60% Processing Sales Orders, Purchase Order and Update Delivery Status:

• Send inquiry for quotation to vendors

• Send quotations to customers

• Receive, confirm and process third party sales orders with customers.

• Create and process Purchase Orders to vendors and monitor its production/delivery schedule

• Create, process weekly and monthly 3rd party parts orders.

• Coordinate with Procurement Department on specialty parts, identify possible substitution.


25% Coordinating Parts Shipment:

• Maintain and update customer with shipment information when parts are ready for pick up at vendor's facility

• Maintain and update customer of shipment schedule when shipment orders are arranged to customer

• Coordinate and arrange required custom document to clear customs for parts coming from overseas

• File packing slips, prioritized loading sheet, photo record, Bill of Lading (BOL) and maintain these records corresponding to each Sales Order folder for future claim issue

• Create Commercial Invoice and Certificate of Origin according to the NAFTA policy for international shipment to Mexico and Canada


10% Processing Invoices and Customer Claims:

• Coordinate with Accounting Department to establish new account with new customer & new vendor

• Process all invoices to customers & to vendors; maintain hard-copy and digital record of all invoices

• Process and maintain records of all freight bills on all shipments

• Create and process credit and debit memos for special sales, claims and returns

• Process and manage any customer claims (damaged, lost, wrong or missing parts)

• Upon payment confirmation received from Accounting Department, update and archive Sales Orders

• Follow up with customers on all outstanding Account Receivables and late payments


5% General:

• Archive all records for completed Sales Orders at the end of the year

• Send weekly part status report to customer

• Answer incoming call from customers and inter departments.

• Perform other duties as assigned



  • Bachelor's degree or equivalent experience.
  • Proficiency in MS Excel and Outlook required.
  • Must have effective written and oral communication skills.
  • Must be able to work on a self-initiated basis.
  • Must coordinate workloads to meet established deadlines and milestones.
  • Ability to work overtime as needed.
  • Ability to travel to our plants in Tijuana and Rosarito, Mexico when needed.


  • Transportation or manufacturing background.
  • SAP or ERP experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.