Woongjin is looking for a talented and unique IT Help Desk Support Technician for a multi-conglomerate company known all over the world.  This is your opportunity to play a key role in providing support and running with the big dogs if you haven't already.

Our Mission

Woongjin is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership.

• Serve as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology 
• Log, categorize and respond to all incoming ticket activity with Help Desk applications 
• Follow up on any outstanding issues with customers in regards to status and closure of incidents/requests 
• Manage user accounts updates, password resets 
• Troubleshoot and resolve all hardware, software and network problems 
• Relay necessary issues to second and third level support teams 
• Document procedures, FAQs, and inventory of assets 
• Must be willing to travel up to 10% of time

• Strong working knowledge of core applications including Windows 7, Microsoft Office, Imaging Software, and Active Directory 
  
• Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools 
• Experience installing, repairing and configuring laptops, personal computers, desktops, printers, and peripherals.
• Experience in Mac technology
• Excellent problem-solving, communication and interpersonal skills 
• Bilingual Korean/English strongly preferred 

Requirements 

• Associate's degree or higher with at least 3 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience 
• Knowledge of Windows XP/7, Office 2007/2010/2013, PC hardware, Remote Support and VPN 

All your information will be kept confidential according to EEO guidelines.