Woongjin, Inc. is looking for a talented and unique Desktop Support who specializes in Windows operating systems for a multi-conglomerate company known all over the world.  

Our Mission

Woongjin, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership.

• Serving as initial point of contact for internal applications, hardware, mobile and remote technology.
• Logging, categorizing and actioning all incoming ticket activity in the Help desk Ticketing system.
• Following up on any outstanding issues with customers regarding status and closure of incidents/requests.
• Provide VIP Support for Executives.
• Manage user accounts, updates, password resets.
• Troubleshooting and resolve all hardware, software and network problems.
• Escalate issues to third level support teams.
• Document procedures, FAQs, and inventory of assets.
• Must be willing to travel up to 10% of time.

• Strong working knowledge of core applications including Windows 7, Microsoft Office, Imaging Software, SCCM and Active Directory.
• Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools.
• Excellent problem-solving,communication and interpersonal skills.
• Ability to prioritize and organize work to meet defined SLA's.
• Be able to work as a team member.
• Android mobile experience on corporate environment.
• Mac experience on corporate environment is a plus.
• Bachelors degree preferred or equivalent experience.
• 3+ years of Corporate Help desk, or Desktop support experience.
• Knowledge of WIndows 7/10, office 2010/2013/2016, PC hardware, Remote Support and VPN.
• Bilingual in Korean and English.

All your information will be kept confidential according to EEO guidelines.