A new venture in E-commerce retail is looking to hire:

Overview :

The role of the e-Commerce Sales Manager is to lead the development and growth of the company’s e-commerce platform and channels with a customer-focused, commercially-driven mindset.  The eCommerce Sales Manager is responsible for developing and implementing e-commerce sales strategies and tactics and aligning business and technology development efforts to foster growth and customer satisfaction.

Principal Role & Responsibilities:

• Develop sales and operational plans and follow up on day to day execution
• Design, develop and manage the company’s overarching customer journey and experience along all customer touchpoints and channels as per proven best practices
• Coordinates with internal and external stakeholders to ensure delivering optimal experiences to customers
• Develop and implement internal and external processes and procedures (order fulfillment, partner onboarding, etc.) to support an efficient, seamless customer experience
• Lead the e-commerce platform and channels design and discuss plans for improvement
• Translate plans into clear business requirements for technology implementation
• Prioritize and manage the e-commerce platform technology development pipeline with clear business focus, ensuring readiness for business
• Partner with the Technology and Engineering teams to ensure development progress and collaborate to resolve issues, device alternative plans, and mitigate risks
• Plan and execute platform/channel development and integration projects and ensure meeting projects’ budget, timeline, scope, and quality)
• Oversees the development of quality, culturally fit, bilingual content for the website, app, social media, and traditional media
• Design and continuously improve the product catalogue
• Work with design specialists to develop and enhance platform user interface, interaction, and look and feel in compliance with the Company’s visual brand identity and philosophy
• Develop and execute marketing plans to support sales growth and brand loyalty, ensuring consistent and effective communications across all channels
• Measure and improve customer experience and satisfaction and recommend and follow up on continuous improvement action plans
• Provide SEO/SEM/PPC, Internet Marketing strategies and social media thought leadership, innovation and process improvement initiatives.
• Define and measure operational KPIs for all aspects of the Customer Experience.
• Lead the documentation and implementation of policies, procedures, and processes to ensure efficiency and effectiveness in compliance with local Government laws and international practises to achieve operational excellence.
• Ensure the compliance with the company’s Code of Conduct to ensure operating within the acceptable risk and ethical levels.
• Participate in the Division’s budgeting cycle and provide input to the budgeting process
• Ensure effective utilization of their respective Department’s budget, and report accurately on progress and challenges
• Participate in the identification and recruitment of key talents for their respective function
• Lead, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures
• Set performance objectives, provide the necessary support, evaluate/appraise the team and provide regular feedback on performance

• A Bachelor’s or Master’s degree in a related field required.
• Overall +10 experience with at least +2 years in senior level and/or digital management or training in call enter& customer services preferably in Fashion industry or E-commerce.
• Experience working with c-Level and in a supervisory role strongly preferred experience in senior Sales or Product Development positions.
• Technical knowledge with experience in web analytics tools, SEO, PPC and all other digital platforms.
• Experience in the digital retailing market, B2C experience.
• Exemplary interpersonal, teamwork, and communication skills