Level 2 Mobile Phone Technician

Job Description

As a level 2 Technician, your responsibility will be:

  • To perform diagnostic and high level repairs to mobile handsets above the standard required.
  • Practice Electro Static Discharge awareness in order to prevent accidental damage to equipment
  • Eliminate blacklisting, SIM card or network problems to ensure fault lies with the handset, or accessories
  • Perform functionality checks in order to eliminate user error
  • Ascertain the warranty status of a handset in order to eliminate damaged equipment
  • Perform functional test of handset using RF test equipment and PC in order to ascertain the nature of the defect/s (where applicable)
  • Perform mechanical/cosmetic repair to handsets in order to remedy diagnosed fault
  • Enter job details via TiM in order to maintain repairs database
  • Reflow circuit board components to effect repairs
  • Perform component repair in order to effect repairs
  • Perform the replacement of complex components in order to effect repairs
  • Perform in depth fault analysis in order to effect repairs
  • Repair to manufacturers guidelines in order to effect repairs
  • Support Product Support team and level 2 Engineers as and when necessary in order to enhance the skill base of the workshop
  • Carry out soldering work where required in order to effect repairs
  • Achieve agreed targets as specified in order to meet the requirements of the business
  • Perform in-depth electronic fault finding techniques
  • Ability to read and understand electronic schematics
Success will be measured by Key Performance Indicators (KPI’s) set around key areas of responsibility:

  • In order to support the Repairs Department, all customer mobile handsets must be repaired and back with the customer within 14 days, in satisfactory working order.
  • You will be working on an individual test bench having the necessary equipment to fulfil the role, and have access to specialist equipment within the workshop.
  • You are required to work as member of a team.
  • You will be expected to attend training sessions when required to do so.
  • You will be measured against the achievement of a high level of quality and targets

Essential:

  • HND in Electronics
  • Competent in the use and understanding of Oscilloscopes, Spectrum analysers, and RF test equipment
  • Be able to work from own initiative
  • Flexible and able to work additional hours during busy periods
  • PC Literate

Desirable:

  • Proven track record in successful L2 repair
  • FTY rate consistently above 95%
  • L3 cover experience/exposure

Preferred Skills

  • Minimum Level 2 City and Guilds/NVQ electronics qualification
  • Be able to work from own initiative

The hours for this position are Monday to Friday, 09:00 - 18:00, 40 hours a week.

This position is based in Waltham Abbey in Essex. Please research your journey to and from this location prior to applying for the job, to ensure you are able to travel comfortably to the Company address.


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