Customer Service and Dispatch Assistant

Job Description

Based within a warehouse and office in Waltham Abbey, we are looking an individual with great customer service and experience in Dispatch.

This is a versatile role, one that requires a flexible individual who can multitask, enjoys answering customer queries and is able to pick bulk customer orders accurately.

This is a dynamic role which will be challenging and gratifying.

Role and Responsibilities:

  • Producing regular reports
  • Picking orders in large quantities according to customers’ requirements
  • Processing and batching customer orders, confirming customer delivery dates / stock levels
  • Answering customer calls
  • Sending out post to trade-in customers
  • Arranging post and collections (Royal Mail, DPD and FedEx)



Essential Experience and Requirements:

  • The candidate will need to show a good understanding of Microsoft Office; Word, Excel and Outlook.
  • To work well within a small team and on occasion, working responsibly in a standalone position
  • Coordinating with other departments to ensure customer orders are fulfilled



The hours for this role are Monday to Friday, 09:00 – 18:00, 40 hours a week.

The salary is dependent on experience and will start at £8.50 to £9.50.