Established in 1995 and headquartered out of Southfield, MI, w3r Consulting is a national leader in technology consulting. We work tirelessly as a staffing firm to connect top talent to premier organizations across America while simultaneously helping corporations identify and maximize their business objectives and processes to ensure optimal success.

Operating out of 5 states currently, and expanding our consultant and client base daily, we realize building relationships are critical to the success of w3r. We value our relationships with our clients as much as we do with our employees and our business partners. These relationships are based on mutual interest, and create added value for all parties involved. Our low turnover, combined with our long-lasting relationships serve as a true testament of our strengths.

- See more at: http://www.w3r.com/about-us/#sthash.QEZKFTo8.dpuf

Top 3 skill requirements: Excel/Self Directed/Can direct others 

Required: Associates Degree Min. 1.5 - 2 years of Leave of Absence Experience

Preferred:

Strong customer service skills

Ability to handle multiple, detailed tasks

Ability to assist in the identification, assessment and resolution of complex issues/problems

Ability & willingness to train other team members

Strong organization skills, attention to detail and follow through to resolve any outstanding issues

Strong time management skills

Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives

Maturity in dealing with sensitive and confidential matters

Working knowledge of email, Internet Explorer, Microsoft Office Suite of Products, and other client systems

Execute processes and advise client personnel, according to client policies, in managing service provided in any of the following areas:

Short-term and Long-term disability

Federal Family & Medical Leave Act (FMLA) & various state acts

Workers compensation leaves

Americans with Disabilities Act (ADAAA) accommodations

Military Leaves of Absence

Adoption Leaves

Provide appropriate paperwork to support processes and ensure compliance in following client policies/practices.

Maintain confidential files to meet client requirements

Maintain up-to-date knowledge of client policies, statutory requirements and special handling procedures.

Prioritize activities to meet client deadlines and quality standards

Provide input into process improvement opportunities and assist in defining standards for new processes.

Support and sustain a positive work environment that fosters team performance through own work and behavior.

Primary Skill - Leave of Absence Experience (2-3 yrs)

All your information will be kept confidential according to EEO guidelines.