Senior, Salesforce Specialist

Are you ready to develop the future of retail? 

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. 

VusionGroup  is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.  

We build. We create impact, 

As a Senior Salesforce Specialist, you will provide functional support, maintenance and evolutions for our Salesforce environment, focusing on operational stability, user experience, and enhancements. You will play a critical role in troubleshooting and resolving issues, supporting users, and ensuring that Salesforce continues to meet our business needs.

• Providing end-user support (Level 1 and Level 2) for Salesforce Sales Cloud, Service Cloud, and other integrated Salesforce applications, ensuring minimal disruption to business operations.
• Resolving user incidents and troubleshooting technical issues, optimizing system performance.
• Managing system configuration, including custom objects, workflows, process builder, validation rules, permissions, and reports.
• Collaborating with stakeholders across business units to translate requirements into Salesforce solutions.
• Training and onboarding users, promoting adoption and best practices across teams.
• Supporting integrations between Salesforce and other platforms, ensuring seamless data flow.
• Managing user roles, profiles, and permissions, ensuring data security and compliance.
• Documenting configuration and support processes, maintaining a knowledge base for future reference.
• Working with external partners, such as managed service providers and consultants, to enhance Salesforce capabilities.

Qualifications we’re looking for.  

• Experience: 
  • 3+ years of experience in a similar role supporting Salesforce environments.
  • Experience with Salesforce Sales Cloud, Service Cloud, and integrated applications.
  • Experience working with end users across North America (supporting 20+ users).
  • Experience in retail technology or SaaS environments is a plus.
  • Experience in project management. 
• Skills:
  • Salesforce Administrator (ADM-201) Certification required.
  •  Salesforce Advanced Administrator or Platform App Builder Certification is a plus.
  • Strong problem-solving skills, with the ability to troubleshoot system issues quickly.
  • Familiarity with Salesforce Flows, Reports & Dashboards, Permission Sets, and Security Models.
  • Knowledge of Apex, Lightning Components, or SOQL/SOSL is a plus but not required.
  • Strong IT systems skills and ability to work in cross-functional global teams.
• Abilities: 
  • Excellent verbal and written communication skills. 
  • Work independently and in a collaborative and team-based environment.
• Education:
  • Bachelor’s Degree in a related field. 

We innovate. We help communities thrive. 

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.  

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.  

We feel supported. You will too.  

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including: 

• Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust.
• Health & Wellness: Eligibility for benefits starting day one, plus retirement savings plans.
• Financial future: While retirement savings plans vary by country, we help you plan for your future.
• Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
• Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth: E-learning opportunities and workshops, and global mobility potential  
• Commute benefits: up to $100/month per employee for commuting expenses.
• Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart. 

All your information will be kept confidential according to EEO guidelines.