Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.

We are looking for a Sr. Manager that will oversee the full scope of returns operations at Vuori’s Otay Mesa facility. This individual will play a critical leadership role in developing the team, systems, and processes that ensure a seamless and brand-right experience for our customers. 

This role combines strategic vision with operational execution. The successful candidate will lead a growing team, implement scalable workflows, and drive continuous improvement across all aspects of reverse logistics — from receipt and inspection to restock, refurbishment, and sustainability. 

This is an exciting opportunity to help build a foundational piece of Vuori’s operations network and shape the future of our post-purchase experience. 

What you’ll get to do:  

Leadership & Culture 

• Build, lead, and inspire a high-performing team of leads and associates within the Otay Mesa Returns Facility. 
• Create an environment rooted in trust, teamwork, and accountability, consistent with Vuori’s core values. 
• Drive engagement and development through coaching, performance management, and mentorship. 
• Champion a culture of safety, inclusivity, and continuous improvement. 

Operational Management 

• Oversee all aspects of the returns process including receiving, inspection, quality control, disposition, and restocking. 
• Manage daily operations to achieve efficiency, accuracy, and service-level goals. 
• Partner with Distribution, Customer Experience, Inventory Control, and eCommerce teams to ensure smooth communication and visibility across the business. 
• Develop and monitor KPIs around processing time, quality, cost per unit, and labor efficiency. 
• Lead process optimization efforts through data analysis, layout design, and automation initiatives. 
• Ensure compliance with Vuori’s brand standards and product quality expectations in all returns handling. 

Strategic & Continuous Improvement 

• Collaborate with senior leadership to define the strategic direction of Vuori’s reverse logistics function. 
• Drive long-term planning for capacity, labor, and systems integration to support future growth. 
• Identify opportunities to enhance productivity, reduce waste, and improve cycle time. 
• Lead cross-functional initiatives to optimize WMS/ERP utilization and improve data accuracy. 

Sustainability & Circularity 

• Uphold Vuori’s commitment to sustainability by minimizing waste and promoting product circularity. 
• Partner with internal and external stakeholders to implement recycling, donation, or resale programs for returned products. 
• Ensure responsible handling and environmentally sound disposition of non-restockable items. 

Who you are:

• 8+ years of progressive experience in warehouse, distribution, or reverse logistics operations (apparel or consumer goods strongly preferred). 
• 3+ years of leadership experience managing teams in a fulfillment or warehouse environment. 
• Deep understanding of WMS, ERP, and returns management systems. 
• Demonstrated success leading teams, developing talent, and implementing operational best practices. 
• Strong analytical and problem-solving skills with a focus on process improvement. 
• Excellent communication, collaboration, and organizational abilities. 
• Bachelor’s degree in Supply Chain, Business, or related field or equivalent years of experience preferred. 
• Passion for sustainability, innovation, and delivering best-in-class customer experiences. 

Our investment in you:

At Vuori, we’re proud to offer the following to our employees: 

• Health Insurance 
• Savings and Retirement Plan  
• Employee Assistance Program 
• Generous Vuori Discount & Industry Perks 
• Paid Time Off  
• Wellness & Fitness benefits  

The salary range for this role is $115,000 per year - $140,000 per year. This role is bonus eligible. 

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.  

All your information will be kept confidential according to EEO guidelines.