Sales Performance Manager (H/F)

  • 330 Rue Pascal Duverger, Aix-en-Provence, Provence-Alpes-Côte d'Azur, France
  • Full-time
  • Contract type: Permanent - CDI
  • Department: Sales

Company Description

Founded in 2006 by travel and e-tourism professionals, Voyage Privé is the leading private flash sales travel agency.

Our company is recognised for the quality of its offers, as well as for the quality of its relationships both externally with customers and internally within its teams. We are a team of experts, always ambitious and demanding, driven by creativity and innovation!

Voyage Privé achieved a total turnover of more than 740 million euros in 2019, with positive growth every year since its inception.

More than 400 enthusiastic travel-lovers already work for the company, and with their talents and motivation, more than 48 million members have been convinced to entrust us with booking their holidays!

How about you? Will you be the next one to join the adventure?

Job Description

FRENCH VERSION BELOW

We have 3 open positions, for our Spanish, Italian and UK markets

The role of Performance Manager belongs to the Sales Team and reports directly to the country manager. Your main missions will be to:

  • Closely follow the business performance for your market. Investigate in detail product and destinations where performance is above or below expectations.
  • You will the main point of contact with the buyers in the supply team and content teams to ensure of a careful, rigorous, and relevant selection of live offers.
  • You will be in charge of making sure the marketing team has key market information and the right products to push.
  • You will need to understand the market inside-out by studying market trends and analysing purchasing behaviour (trending destinations, price point, transport, demographics, key travel windows, etc.) for each of your portfolio destination.

In more detail, your objectives will be to:

  • Improve the products’ conversion rate thanks to a clear, comprehensive, and rigorous action plan (relevant selection of products to publish, deep dive of top and flop performing products, rigorous follow up on technical errors, lifecycle and merchandising management of our top selling products, close follow up on stocks)
  • Closely monitor of our website’s KPIs vs the rest of the market using analytics services and suggest clear action plans to maximise revenue and member’s engagement.
  • Keep a constant eye on competitor’s websites and strategy, and regularly submit competition overview recaps to internal stakeholders.
  • Ensure we are offering high-quality airlines content (flights) and maximise transport revenue. You will be in charge of closely following business performance and technical errors occurring on the website in order to optimise what we are offering to our members.
  • Coordinate, analyse and monitor the performance of events launched on the website (VP campaigns or partnerships)

 

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Nous avons 3 postes à pourvoir, pour nos marchés UK, Spain & Italy

Intégré(e) à l’équipe Sales et reportant au Country Manager, vous aurez pour principales missions :

  • Assurer un suivi proche des KPI du site. Mener chaque jour une investigation en détail de la bonne ou contreperformance des produits en ligne.
  • Être l’interlocuteur privilégié des différents acteurs de la mise en production et du marketing afin de maximiser le chiffre d’affaire sur sa BU. Servir de point de relais de communication entre les équipes Sales, Supply et Marketing.
  • Etudier, analyser et comprendre les spécificités du marché sur lequel le performance manager travaille (habitudes de voyage, transport, prix, typologie clients, démographie, etc.), pour chacune des destinations clés.

Dans le détail, vos objectifs porteront à :

  • Apporter une amélioration du taux de conversion grâce à un plan d’action clair et rigoureux (sélection adaptée des produits publiés, procéder à l’analyse des top / flop produits chaque jour, suivi rigoureux des erreurs datadog, ranking et extensions de qualité de nos produits bestseller, suivi des stocks).
  • Monitorer la performance du site et nos concurrents, et proposer des plans d’actions structurés dont l’objectif est de maximiser le revenu de la Business Unit, ainsi que l’engagement de nos membres.
  • Mener une veille compétitive en continu, et soumettre régulièrement une revue du marché a tous les stakeholders internes
  • S’assurer du maintien de notre part de ventes avec transport, notamment grâce à une veille permanente de l’offre aérienne sur le site, et des remontées d’erreurs techniques lors de bookings passés par nos membres
  • Animer, coordonner, analyser, et monitorer la performance des évènements publiés sur le site (internes ou partenariats commerciaux)

Qualifications

FRENCH VERSION BELOW

The ideal candidate has/is:

  • Very good analytical skills and are able to put together clear and actionable plans. You are comfortable communicating with various internal and external contacts and can establish genuine partnerships.
  • Good time management and organisational skills, including good tracking/follow up skills, while being comfortable with last minute changes.
  • Reliable, autonomous, problem solver, curious and creative.
  • You like a challenge and change and are enthusiastic and committed in all circumstances. You are striving to meet and exceed set objectives.
  • Great communication skills. You are confident and approachable. Trust-based relationships created with internal customers are the key to success for you.
  • A previous experience working for an OTA would be a plus.
  • High computer literacy, and an acute awareness of the latest digital trend.
  • The ideal candidate is reliable, autonomous, a real problem solver creative and ready to go above and beyond to exceed expectations. You need to be comfortable with working under pressure in a fast-paced environment with frequent changes.
  • A perfect written and spoken English. Speaking French would be a bonus.

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Le-la candidat-e idéal-e possède :

  • Une appétence pour les taches d’analyse marché, merchandising et analyse des performance business. Une expérience chez un OTA serait un réel bonus.
  • D’excellentes capacités d’analyse, avec une approche basée sur les données de performance. Il sera capable de former des plans d’action claires et cohérents.
  • Une excellente maitrise informatique et des dernières tendances digitales
  • Une excellente capacité de communication écrite et orale.
  • Une bonne gestion du temps de travail, et une organisation sans reproches.
  • Le candidat idéal est fiable, autonome, capable d’apporter des solutions a des problèmes, curieux, créatif et flexible. Il ou elle doit être confortable à l’idée de travailler dans un environnement au rythme rapide avec des changements fréquents.
  • Une maitrise parfaite de l’anglais. La maitrise du français serait un plus.