Senior Manager, Part Time Staff Development

  • Full-time
  • Position Type: Full Time
  • Department: Corporate/HQ

Company Description

Providing a quality employee experience is essential to the success of Volo Cities. The Senior Manager of Part-Time Staff Development will play a vital role in this success through the management of our part-time staffing cycle, development of national resources for our local training teams, facilitated training sessions, and evaluations. This role will work closely with our local staffing and training leads to ensure our part-time employees have an amazing Volo experience.

Schedule: Ability to work nights and weekends as needed. Part-time and volunteer training will be in the evenings outside traditional business hours. 

Location: Baltimore, MD preferred; remote optional but may require additional travel

Travel: The ability to travel to different Volo cities is required, up to 40% of the time. 

Reports To: VP Happiness Hub

More Than a Job

  • Annual company events such as Summit Retreat & Volo Games Field Day

  • Healthcare and 401k benefits available

  • Free sports leagues & events

Proof We Are Awesome

  • Ranked Among Inc-5000 Fastest Growing Companies

  • Serving more than 19,000 kids in free youth programs

  • Over 300,000 Adult Participants Nationwide

  • 8 City markets & counting ...

Job Description

This role is for you if you are passionate about developing people, believe in the power of play, and enjoy gathering performance data. The nature of this position centers around our part-time employees who deliver on our player experience standards. Our business is out on the field, so be prepared to spend time out at leagues interacting with our players and our staff. You will coach our local staffing leads on building a vibrant host community dedicated to delivering the best player experience. Your responsibilities will include but will not be limited to:

  • Standardizing platforms and resources to ensure strategic programmatic growth

    • Use project management tools to structure, assign, and keep staffing leads on track throughout their part time staff management cycle

    • Establish and implement local recruitment, training, evaluation, and culture best practices for our part-time employees

    • Implement local milestones to track progress and identify needs

    • Develop and set metrics and tracking to ensure teams are performing to the Volo Standard

  • Centralized staff training and development for part-time staff, volunteers, and interns

    • Design and develop training content and learning plans based on the Volo Playbook for part-time staff, volunteers and interns

    • Work with City Managing Directors, Staffing Managers, and Volunteer Coordinators to ensure training needs are identified, planned, aligned and addressed

    •  Adjust/improve curricula for existing products based on product changes and enhancements

    • Provide in-person support based on city needs, such as part-time staff training and week ones

  • Recruitment, retention and appreciation efforts for Part-Time staff, Interns and Volunteers.

    • Forecast training needs, and ensure training resources and facilities are available to meet demands.

    • Support HR and local teams in identifying staff needs, identifying recruitment strategies and trends, & supporting the recruitment process through interviewing and onboarding new staff.

    • Evaluative measures to track how cities are performing in their recruitment and training efforts.

    • Lead initiatives focused on culture and diversity and inclusion as they relate to part-time staff, interns and volunteers

      • Volo Awards: Part-Time Staff Awards typically hosted in Q4 celebrating the wins of the year recognizing local and national top performers

      • Volo Games: Part-Time Staff appreciation field day

Qualifications

  • 4-5 years of professional experience ideally in training or sports programming  

  • Familiarity with the social sports industry (as a player or employee) and its typical schedule and calendar

  • Experience managing a large customer-facing part-time staff workforce

  • Strong ability to execute in a cross functional and startup environment

  • Ability to define problems, collect data, establish facts, and draw valid conclusions

  • Can marshal resources effectively and comfortably navigate a fast-paced, ever-changing environment with minimal supervision

  • Excellent written and verbal communication skills

  • Dynamic personality interested in working in, and contributing to, the industry leader in adult recreational sports 

  • Ability to work nights and weekends (most hours will be in-office, located near the local team)

COMPENSATION

  • Salary $68,500 - $80,000
  • Bonus Eligible
  • Benefits & 401K 

Additional Information

Volo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Volo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Volo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

Volo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or company policy. We strive to create a healthy and safe workplace and we prohibit harassment of any kind.

Volo partners with TeamWork Online, connecting people to sports jobs, careers, and internships for more than 30 years.  Visit our page here to learn more.

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