Product Experience Manager

  • 41 E 11th St, New York, NY 10003, USA
  • Full-time

Company Description

More than 250,000 users Coast to Coast leverage Volo to organize, meet, communicate and play within their community through fitness and social activities. Whether it's a performance sport like soccer, or a social activity like cornhole, Volo provides something real. Real interaction, real activity, real fun, and real impact.

Volo is a movement—for people and by people who want to connect more meaningfully with each other. We are a grassroots uprising, helping others actually see who they’re connecting with, and share experiences over the length of a season.

Proof We Are Awesome

  • Ranked Among Inc 5000 Fastest Growing Companies

  • Serving more than 9,000 kids in free youth programs

  • Over 200,000 Adult Participants Nationwide

  • 8 City Markets & Counting...

If you have a desire to make a difference through community and sports, Volo could be your next and final career destination.

Job Description

When you accept a position with Volo, you’ll be joining a passionate, driven group of innovators within the social sports industry. We are looking for natural leaders with an all hands on deck, not afraid to roll up their sleeves, kind of attitude. In this role, you’ll be a key player in our day-to-day adult operations, customer service, and boots on the ground for the launch of new products, particularly our new monthly membership model.

Oversee New Membership Model Experience

  • Be accountable for quality across all Volo Pass Member Programming

  • Work with Operations team to determine weekly / monthly member program offerings

  • Support the development & ongoing maintenance of Volo Pass program standards (i.e. practices, clinics, drop-ins)

  • Support all efforts to grow the Volo Pass user base 

  • Evaluate player satisfaction with Volo Pass product offerings

  • Handle customer service issues pertaining to Volo Pass

  • Provide feedback to Volo Tech on the execution of Volo Pass

  • Support on-field game day operations of Volo Pass programming

  • Manage day to day Volo Pass player communications (i.e. welcome emails)

  • Oversee the design and execution of Volo Pass Field setups

  • Assist with the training of part-time staff on the execution of Volo Pass programming 

  • Oversee Volo staff communication regarding the execution of Volo Pass

  • Support Part Time Training as it relates to Volo Pass 

  • Assure quality control and strength of programs through site visits and serve as a site lead for programs whenever necessary

Product Experience Measurements of Success

  • Monthly membership model adoption rate

  • Monthly member numbers

  • Monthly member revenue 

  • Successful launch of new products

  • NPS Scores

Expand Impact through Marketing, Community Outreach, Partnerships & Events

  • Contribute to the development of local marketing content; support execution of sales strategy with the marketing team

  • Increase brand awareness for Volo through support of community events such as but not limited to tabling at community events, schools, festivals, etc.

  • Support outreach event & ensure attendance as needed

  • Support partnerships with community organizations and neighborhoods

Marketing Impact Measurements of Success

  • Growth in recruitment numbers for players, volunteers, and kids at our leagues

  • Effectiveness of event communication

  • Fundraising dollars 

  • Number of community events attended and relevant sign up rates 

  • Number of neighborhood association memberships & meetings attended

Qualifications

MUST-HAVES

  • Ability to consistently work nights and weekends

  • Can marshal resources effectively and comfortably navigate a fast-paced, ever-changing environment with minimal supervision

  • Excellent written and verbal communication skills

  • Dynamic personality interested in working in, and contributing to, a fun and active sporting community

“WOW” US WITH ...

  • Experience in sport or event management and/or business development capacity

  • Proven ability to manage a team

Additional Information

Volo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Volo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Volo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.