SF Sports Experience Manager

  • 2255 Van Ness Ave, San Francisco, CA 94109, USA
  • Full-time

Company Description

Founded and headquartered in Baltimore, Maryland in 2010, Volo is a community based organization with more than 250,000 users across the US.  Our users leverage Volo to organize, meet, communicate and play within their community through fitness and social activities. Whether it's a performance sport like soccer, or a social activity like cornhole, Volo provides something real. Real interaction, real activity, real fun, and real impact.

Volo is a movement—for people and by people who want to connect more meaningfully to each other.

More Than a Job

  • Annual company events such as Summit Retreat & Volo Games Field Day

  • Healthcare and 401k benefits available

  • Free sports leagues & events

  • Company Memorabilia 

 

Proof We Are Awesome

  • Ranked Among Inc-5000 Fastest Growing Companies

  • Serving more than 9,000 kids in free youth programs

  • Over 200,000 Adult Participants Nationwide

  • 8 City Markets & Counting...

If you have a desire to make a difference through community and sports, Volo could be your next and final career destination. Come fly with us.

Job Description

When you accept a position with Volo you’ll be joining a passionate, driven group of innovators within the social sports industry. We are looking for natural leaders with an all hands on deck, not afraid to roll up their sleeves, kind of attitude. 

If you’re ready to embark on a career that will impact your life and your community while having lots of fun in the process--keep scrolling!

 

Team Management

  • Manage all Sports Commissioners 

  • Act as escalation contact for part-time staff members 

  • Handle new team member screening & onboarding 

  • Recruit, hire, schedule and evaluate excellent part-time talent to run our leagues and events

  • Lead initiatives for engagement and support- including pre-season training, mid-season check-ins, and end of season celebrations

  • Provide staff & volunteer feedback, review & analysis

  • Responsible for a strong and exciting office culture

 

Customer Service

  • Resolve any emerging problems that our customers might face with accuracy and efficiency

  • Anticipate and provide proactive solutions to prevent problems from arising in the future

  • Act as escalation point for player, parent, partner, and volunteer inquiries 

 

League Product

  • Be accountable for quality across all youth and adult products 

  • Curate appropriate league experience to match league needs

  • Manage the development and presentation of staff and volunteer training

  • Assure quality control and strength of programs through site visits and serve as a site lead for programs whenever necessary

  • Spearhead league audits & evaluations 

  • Develop relationships with current and future league & bar venues

  • Track the needs of each site including improvements

  • Sport team merging & scheduling

Public & Private Relationship Management 

  • Develop relationships with current and future league venues

  • Track the needs of each site including improvements

  • Obtain permits for current and new locations

  • Facilitate partnerships with community organizations, neighborhoods, and potential funders

Expand Impact through Marketing, Community Outreach, Partnerships & Events

  • Contribute to the development of local marketing content; execute sales strategy with the support from the marketing team + Managing Director

  • Increase brand awareness for Volo through support of community events such as but not limited to tabling at community events, schools, festivals, etc.

  • Outreach event lead & attendance as needed

  • Facilitate partnerships with community organizations and neighborhoods

 

Fundraising & Development 

  • Support youth program funding opportunities

  • Execute fundraising activities with the support of league hosts

Qualifications

MUST-HAVES

  • Minimum of 3-5 years of professional experience

  • Ability to work nights and weekends

  • Can marshal resources effectively and comfortably navigate a fast-paced, ever-changing environment with minimal supervision

  • Excellent written and verbal communication skills

  • Dynamic personality interested in working in, and contributing to, a fun and active sporting environment

 

“WOW” US WITH ...

  • Experience in sport or event management and/or business development capacity

  • Proven ability to manage a team

Additional Information

Volo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Volo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Volo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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