DC Sports Experience Manager

  • 1440 G St. NW, Washington, DC 20005, USA
  • Full-time

Company Description

More than 250,000 users coast to coast leverage Volo to organize, meet, communicate, and play within their community through sports  and social activities. Whether it's a performance sport like soccer or a virtual activity like cornhole, Volo provides something real--real interaction, real activity, real fun, and real impact.

Volo is a movement—for people and by people who want to connect more meaningfully to each other. 

If you have a desire to make a difference through community and sports, Volo could be your next and final career destination. Come fly with us.

More Than a Job

  • Annual company events such as Summit Retreat & Volo Games Field Day

  • Healthcare and 401k benefits available

  • Opportunity for travel

  • Free sports leagues & events

  • Company Memorabilia

 

Proof We Are Awesome

  • Ranked Among Inc-5000 Fastest Growing Companies

  • Serving more than 9,000 kids in free youth programs

  • Over 200,000 Adult Participants Nationwide

  • 8 City Markets & Counting...

If you have a desire to make a difference through community and sports, Volo could be your next and final career destination. Come fly with us.

Job Description

Office Team Management

  • Manage all Sports Commissioners 

  • Act as escalation contact for part-time staff members 

  • Handle new team member screening & onboarding 

  • Recruit, hire, and schedule excellent part-time talent to run our leagues and events

  • Lead initiatives for engagement and support- including pre-season training, mid-season check-ins, and end of season celebrations

  • Provide staff & volunteer feedback, review & analysis

  • Responsible for a strong and exciting office culture

Local Customer Service

  • Resolve any emerging problems that our customers might face with accuracy and efficiency

  • Anticipate and provide proactive solutions to prevent problems from arising in the future

  • Act as escalation point for player, parent, partner, and volunteer inquiries 

League Product

  • Be accountable for quality across all youth and adult products 

  • Curate appropriate league experience to match league needs

  • Manage the development and presentation of staff and volunteer training

  • Assure quality control and strength of programs through site visits and serve as a site lead for programs whenever necessary

  • Spearhead league audits & evaluations 

  • Develop relationships with current and future league & bar venues

  • Track the needs of each site including improvements

  • Sport team merging & scheduling

Public & Private Relationship Management 

  • Develop relationships with current and future league venues

  • Track the needs of each site including improvements

  • Obtain permits for current and new locations

  • Facilitate partnerships with community organizations, neighborhoods, and potential funders

Expand Impact through Marketing, Community Outreach, Partnerships & Events

  • Contribute to the development of local marketing content; execute sales strategy with the support from the marketing team and Sports Director

  • Increase brand awareness for Volo through support of community events such as but not limited to tabling at community events, schools, festivals, etc.

  • Outreach event lead & attendance as needed

  • Facilitate partnerships with community organizations and neighborhoods

Fundraising & Development 

  • Support youth program funding opportunities

  • Execute fundraising activities with the support of league hosts

Qualifications

MUST-HAVES

  • Minimum of 4-8 years of professional experience

  • Ability to work nights and weekends

  • Can marshal resources effectively and comfortably navigate a fast-paced, ever-changing environment with minimal supervision

  • Excellent written and verbal communication skills

  • Dynamic personality interested in working in, and contributing to, a fun and active sporting environment

 

“WOW” US WITH ...

  • Experience in sport or event management and/or business development capacity

  • Proven ability to manage a team

Additional Information

Volo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Volo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Volo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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