DC Sports Experience Manager
- 1440 G St. NW, Washington, DC 20005, USA
- Full-time
Company Description
More than 250,000 users coast to coast leverage Volo to organize, meet, communicate, and play within their community through sports and social activities. Whether it's a performance sport like soccer or a virtual activity like cornhole, Volo provides something real--real interaction, real activity, real fun, and real impact.
Volo is a movement—for people and by people who want to connect more meaningfully to each other.
If you have a desire to make a difference through community and sports, Volo could be your next and final career destination. Come fly with us.
More Than a Job
Annual company events such as Summit Retreat & Volo Games Field Day
Healthcare and 401k benefits available
Opportunity for travel
Free sports leagues & events
Company Memorabilia
Proof We Are Awesome
Ranked Among Inc-5000 Fastest Growing Companies
Serving more than 9,000 kids in free youth programs
Over 200,000 Adult Participants Nationwide
8 City Markets & Counting...
If you have a desire to make a difference through community and sports, Volo could be your next and final career destination. Come fly with us.
Job Description
Office Team Management
Manage all Sports Commissioners
Act as escalation contact for part-time staff members
Handle new team member screening & onboarding
Recruit, hire, and schedule excellent part-time talent to run our leagues and events
Lead initiatives for engagement and support- including pre-season training, mid-season check-ins, and end of season celebrations
Provide staff & volunteer feedback, review & analysis
Responsible for a strong and exciting office culture
Local Customer Service
Resolve any emerging problems that our customers might face with accuracy and efficiency
Anticipate and provide proactive solutions to prevent problems from arising in the future
Act as escalation point for player, parent, partner, and volunteer inquiries
League Product
Be accountable for quality across all youth and adult products
Curate appropriate league experience to match league needs
Manage the development and presentation of staff and volunteer training
Assure quality control and strength of programs through site visits and serve as a site lead for programs whenever necessary
Spearhead league audits & evaluations
Develop relationships with current and future league & bar venues
Track the needs of each site including improvements
Sport team merging & scheduling
Public & Private Relationship Management
Develop relationships with current and future league venues
Track the needs of each site including improvements
Obtain permits for current and new locations
Facilitate partnerships with community organizations, neighborhoods, and potential funders
Expand Impact through Marketing, Community Outreach, Partnerships & Events
Contribute to the development of local marketing content; execute sales strategy with the support from the marketing team and Sports Director
Increase brand awareness for Volo through support of community events such as but not limited to tabling at community events, schools, festivals, etc.
Outreach event lead & attendance as needed
Facilitate partnerships with community organizations and neighborhoods
Fundraising & Development
Support youth program funding opportunities
Execute fundraising activities with the support of league hosts
Qualifications
MUST-HAVES
Minimum of 4-8 years of professional experience
Ability to work nights and weekends
Can marshal resources effectively and comfortably navigate a fast-paced, ever-changing environment with minimal supervision
Excellent written and verbal communication skills
Dynamic personality interested in working in, and contributing to, a fun and active sporting environment
“WOW” US WITH ...
Experience in sport or event management and/or business development capacity
Proven ability to manage a team
Additional Information
Volo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Volo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Volo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.