vmedulife Software is a product-based software company located in Hinjewadi Phase 1, Pune. We are providing Academic Management, Accreditation & Office Automation Cloud Software.

Key Points -

1 Million Active Users | Web Portal | Android APP | IOS APP | Located in  Pune, Mumbai, Bengaluru, Cochin,  Hyderabad | Work-Life Balance | 30+ SAAS Products

Job description

• Build and maintain a business relationship with clients by providing prompt and accurate service to promote customer loyalty.
• Build positive and productive relationships with clients for business growth.
• Provide client support and handle client communications effectively.
• Ensure that client requests are handled timely and accurately.
• Calling the client professionally regularly for feedback on our service.
• Update customer information in the customer service database during and after each call.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Provide accurate, valid, and complete information by using the right methods/tools.

Required Candidate profile

• Strong communication skills (Telugu) are accompanied by excellent listening skills and patience to have smooth interactions with customers on call.
• Hindi and English Communication Skills are mandatory apart from the above language.
• Knowledge of customer service principles and practices.
• Proven customer support experience.
• Maintains composure and patience with customers.
• A strong sense of professionalism and discretion is required.
• Be familiar and should have a working knowledge of excel, word.
• Min 1 Year of experience in customer support