Account Supervisor (1:1/CRM)

  • Toronto, ON, Canada
  • Full-time

Company Description


We’re bold, creative, pushing boundaries, sparking innovation and creating the extraordinary on the daily. Still living the dream that brought a couple of university grads together in 1972. It’s that entrepreneurial spirit, that passion that drives us to find new paths for some of the most recognized brands in the world. We are an eclectic collective with multifaceted expertise, who act locally for global impact. We take risks. We empower. We go beyond.

your vibe attracts your tribe.

Being unique is something to be celebrated. We embrace differences. They allow us to challenge and learn from each other. The extraordinary comes from different experiences, different lives. It brings us closer. We speak 37 languages, have over 360 tattoos, compete in sports and give back to the community. All of this makes us one big team—and we like it that way.

As an Account Supervisor on one of our largest clients you will be responsible for the success of your assignment, including quality of the client relationship and program output across varying lines of business.

Job Description

We’re on the lookout for someone unique. A person with drive, passion for advertising and 1:1 (email) and energy to create something great. You will:

  • Oversee an Account Executive, ensuring a high level of quality and process is met against tight deadlines.
  • Lead and contribute during all phases of program requests
  • Develop strong relationships with clients and internal team members
  • Develop and present material to teams and clients
  • Direct supervision of employees

what you bring to the table.

  • 4 - 6 years of experience working on 1:1/ CRM (email) clients preferred  
  • Detail oriented, assertive, confident and enjoy the challenge of working on a large, fast-paced account.
  • Understanding of integrated campaigns (social and digital) preferred
  • Understanding of 1:1/ CRM and database management 
  • Aptitude for reviewing Analytic Reports, including such areas as response rates, web metrics, and providing strategic client recommendations
  • Ability to manage several tasks at once with strong leadership and presentation skills
  • Solutions-oriented with the ability to work with minimum supervision
  • Strong team player with an open mind, passion and commitment to excellence
  • Commitment to management and growth of subordinates
  • Exceptionally strong organizational skills
  • Ability to marshal team resources

what’s in it for you.

  • The chance to work at an innovative, award winning agency.
  • We know when to work hard and play hard. 
  • We work in a space where our creative minds run free. 
  • We have each other’s back, through thick and thin. 
  • Our clients trust and believe in creativity. 
  • You’ll find yourself challenged to go beyond your comfort zone.
  • The hours are flexible and you get generous time off during the winter holidays.
  • You might hear the occasional barking at the office. Dogs of Cossette are a thing. 

things you should know.

  • We’re humbled by the number of talented people who apply to work with us every day. And we thank each and every one of you. Truly. 
  • If you have sent us your book, we have received it. 
  • We’ll reach out directly to those we’d like to meet for an interview. 
  • Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes Cossette what it is—and we wouldn’t have it any other way. 
  • We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know.