Digital Account Manager

  • Toronto, ON, Canada
  • Full-time

Company Description

We are Citizen Relations. We are an earned-first creative agency, which means we come up with big ideas that actually earn people’s attention. And that starts with not just talking to audiences, but by doing something they connect with. Seems simple, but it’s harder than it looks.

Our POV is simple. Consumers of all kinds have evolved. No longer can you just shove your message down their throat. You have to find common ground between people and your company and what you stand for. When you do it right, you earn their attention and actions and a changed perspective, behaviour or attitude. And this approach has worked, allowing us to get results for some of the biggest brands in the world - and win some awards along the way.

Job Description

You are a skilled content strategist with experience in an agency environment; well versed in ideating, project managing, producing, analyzing and optimizing online content. You have strong client management skills, and thrive in managing projects and deadlines. You facilitate the design and delivery of your work in collaboration, securing approval from your Director while also responsible for delegating tasks to others on your team, outside vendors and representatives from other agencies. 

You are a confident presenter and digital strategist, with an in-depth knowledge of social platforms from both a personal and professional perspective. Your client turns to you to ensure deadlines are met, results are assessed and improvements are captured.  You handle issues and crisis events with care and speed, always bringing a solutions-oriented perspective to the challenge at hand. You share our agency-wide goal of being the best fiscal stewards of our client budgets.

In particular, Citizen Relations is seeking someone who can:

  • Serve as day-to-day content lead across 2-3 consumer brands, stepping in as a digital consultant on various pieces of business as required

  • Demonstrate a commitment to ongoing learning about social media channels, trends and best practices

  • Maintain relationships with creative, account teams and producers, with a laser focus on client objectives

  • Engage directly with clients, offering strategic counsel (both in person and in writing)

  • Possess the ability to multitask and meet tight deadlines

  • Take a project leadership role in tactical execution

  • Mentor junior staff

  • Participate in new business pitches to ideate key content elements 

  • Manage project budgets effectively and ensure accurate billing of time and costs

  • Produce accurate and timely client reports and keep clients appraised of activity status at all times

  • Be proficient in using Google Mail/Google Docs, have experience with social listening & social media publishing and measurement platforms

  • Have a can-do, positive attitude 


  • 3-5 years working in public relations and/or advertising environments in digital account management, digital strategy, online content development and/or community management

  • A Bachelor’s degree in marketing or advertising, public relations, creative writing, journalism, arts, etc.

  • A post-graduate in advertising or public relations as an additional asset

  • A positive, can-do attitude with a focus on results

  • A strong understanding of social media management and analysis tools

  • Knowledge of incorporating influencers into social media content

  • Ability to prioritize multiple demands in a fast-paced environment

  • Exceptional organizational skills

  • Superior interpersonal and communication skills

  • Confidence when presenting both internally and externally to clients

Additional Information

As cliche as it sounds, we put our people first. We amplify our team through a culture of openness, personal growth, innovative strategy and tech, and a hunger to do amazing work.

Citizen Relations has over 200 citizens on our team, with offices in Toronto, Vancouver, Montreal, Quebec City, Los Angeles, New York, London, and Singapore. Our affiliate network includes 40 cities in North America, and over 60 countries worldwide.

Follow us to learn more @CitizenCanada
Please apply for career opportunities via our career page @ in order to stay up to date with our most accurate and available openings. Applications submitted outside our career page will not be reviewed.

We thank all applicants. However, only those selected for an interview will be contacted.

Citizen Relations is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. Citizen Relations is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.