Account Director

  • Toronto, ON, Canada
  • Full-time

Company Description

Citizen Relations is an international, award-winning public relations and integrated communications agency with clients in the retail, consumer technology, food & beverage, consumer packaged goods, travel & tourism, automotive, government and financial services sectors.  We have more than 200 staff in nine core offices in the U.S., Canada, Asia and the U.K.

Consistently recognized as one of Canada's top communications agencies, our Toronto office is growing rapidly and Citizen Relations is actively searching for an Account Director with strong consumer PR experience and an in-depth understanding of brand marketing to join our team.

 This isn’t just a job. It’s the chance to be part of a growing team driven by a collaborative and entrepreneurial spirit. We believe a passionate, motivated team is the cornerstone of happy clients and boundless creativity.

Last but not least - our Canadian team has been named Strategy Magazine’s 2015 & 2016 Silver PR Agency of the Year and 2017 Bronze Agency of the Year, while also winning the accounts of some of Canada’s most well respected brands - so it’s an exciting time to join this team and a great place to build your career.

Job Description

This person is an important member of the team responsible for fully owning your client base, ensuring that campaigns are running smoothly and that your teams are challenged and motivated. You write, present concepts, and develop strategies to best suit your client needs and market trends. 

This person will have the ability to drive multiple projects in an account lead position, overseeing a team to deliver flawless implementation and strong results to our clients. The candidate will have a strong grasp on storytelling with an acute understanding of what makes news, leveraging new trends and insights to build communication strategies. They will also have experience working on paid and earned social influencer campaigns. Past experience in food, or travel sectors would be valuable.


We are seeking someone who:

  • Will serve as an effective day-to-day account lead across multiple client accounts in a leadership role and nurturing strong client relationships.

  • Will lead the development of measurable and effective communications strategies that generate desired results, and contribute directly to clients’ business results.

  • Oversees teams to ensure they deliver exceptional results for our clients and provide best-practice direction and support to junior team members.

  • Engages directly with clients offering strategic counsel (both in-person and in-writing)

  • Manages challenging media or client requests independently.

  • Can deliver effective and creative written products for clients, and has persuasive verbal communications skills.

  • Will help attract new clients and develop new business pitches to present.

  • Can apply creative and analytical thinking in gathering information about clients’ industries and business.

  • Will always be professional and ethical - While upholding our values of quality, integrity, respect and an entrepreneurial spirit.


  • A Bachelor’s degree in public relations, marketing communications, business or similar background.
  • 7+ years of directly related experience working ideally in an agency environment or a directly related client side public relations role in the retail sector.

  • Strong understanding of consumer goods, retail marketing, and brand strategy

  • Ability to prioritize multiple demands in a fast-paced environment and exceptional organizational skills

  • Understands the importance of advanced planning, well designed processes and measurement as tools to help optimize the long term success of group and team activities

  • Team player who has a generous and respectful spirit and will be a contributor to a great team culture

  • Entrepreneurial attitude and approach

  • Creative and analytical in gathering information about clients’ industries and business.

Additional Information


Please apply for career opportunities via our career page in order to stay up to date with our most accurate and available openings. Applications submitted outside our career page will not be reviewed.

We thank all applicants. However, only those selected for an interview will be contacted.

Citizen Relations is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. Citizen Relations is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.