Account Director - 1:1 / CRM - 9 months CONTRACT

  • Toronto, ON, Canada
  • Full-time

Company Description

Are you creative-driven? Are you curious and ready to tackle big business problems?

If so, maybe we should talk!

Cossette is a dynamic Canadian marketing communications agency. We have been around for more than 40 years. We have offices in all regions of the country and although we are considered part of the Canadian agency establishment, we’re anything but stuffy. In fact, we are the exact opposite. Cossette has a reputation for being innovative and entrepreneurial. We pride ourselves in our agility, creativity, our currency and a certain kind of edginess. We play hard and we work hard. Perhaps that’s why we previously were named one of the best 50 employers in the country and are currently Strategy’s Agency of the Year, for two consecutive years!

But you don’t need to take our word for it. Come and learn for yourself.

Job Description

As an Account Director you are a vital part in the success of our organization and will be responsible for the success of your assignments; including establishing strong relationships with our clients, employees and ensuring that our deliverables are according to our client’s standards.

This exciting Contract Role at Cossette is a maternity cover, on one of our largest clients - who live in the 1:1 / CRM space.

You'll be joining a solid and motivated existing team who support, collaborate and strive for excellence together.

You will be responsible for leading all strategic, creative and managing CRM initiatives for one of our largest CRM clients. You will be responsible for ensuring that our clients receive the most intelligent, creative and comprehensive responses possible.

We are looking for someone who takes their work personally and has a strong entrepreneurial spirit!

You must take pride in being a strong, accessible mentor, ensuring the growth and development of your reports is as important as managing the Client's business.

Additionally you must be a confident, assertive leader, who is solutions-oriented, makes decisions, can react quickly and strategically to change, and loves a good challenge!

Some of your Responsibilities will include:

  • Client relationship management
  • Ensuring that the agency, in every department, delivers the best possible product, firmly grounded in a thoughtful, strategically sound understanding of the client’s business, the account’s long-term direction and the task at hand.
  • Full responsibility for the brand’s strategic direction – its development and eventual client approval.
  • Stay abreast of your client’s business results. If objectives are not being met, find out why (fast!) and initiate appropriate action.
  • Be a leader, reinforcing the company’s value and culture.


  • Prior integrated advertising agency experience at senior level (7 – 10 years agency experience preferred)
  • Experience leading large or complex accounts
  • Strong relationship builder and a problem solver

Additional Information

When you join Cossette you are entering the top ranks of the Canadian advertising industry.

  • We offer the chance to work with leading industry clients and a bright new office space that inspires creativity.

  • We have a competitive compensation and benefit packages and ensure a solid path for career advancement

  • We are looking for people who think creatively. After all that’s what advertising is all about.


Please apply for career opportunities via our career page in order to stay up to date with our most accurate and available openings. Applications submitted outside our career page will not be reviewed.

We thank all applicants. However, only those selected for an interview will be contacted.

Cossette is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. Cossette is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.