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Visa Direct is one of Visa’s fastest-growing businesses, enabling real-time money movement for individuals and businesses globally. As we expand across multiple client segments and use cases, we are seeking a Director on Client Strategy team to lead the evolution of our client deals or RFPs and strategic projects that help drive growth. The Global VD Client Strategy team is a catalyst for business rhythm, rapidly mobilizing to lead high priority time-sensitive initiatives that connect regional needs to product and network teams. Their mission is to deepen client engagement and drive operational excellence through strategic projects, market expansion and relentless optimization and automation. By swiftly adopting AI tools such as chatbots and automated RFP repositories. The team is transforming productivity and expanding use cases positioning themselves as the organization one stop shop for innovative, data driven solutions.

Core Responsibilities

Regional RFP Support

Create and share best practices to enhance RFP response efficiency, including training regional teams on tools, templates, and strategies that improve win rates and elevate response quality

Collaborate with regional teams to refine, standardize, and streamline RFP processes, ensuring adoption of proven methods and smooth coordination on large-scale, high-value opportunities

Drive operational excellence by monitoring performance metrics, identifying process gaps, and implementing improvements that consistently deliver high-quality submissions on time with reduced operational strain

AI Application

Collaborate with technology teams on a regular cadence to review AI capabilities, share feedback from end-users, and align on product roadmap priorities that enhance AI application efficiency

Identify and expand AI use cases beyond word and excel RFP response, explore powerpoint pitch, executive summary, Agentic AI for RFP project management, and other process automation related opportunities

Advocacy & Adoption

Host regional office hours sessions to provide hands-on seller training, address user questions, and demonstrate the latest RFP best practices

Maintain and update training materials on corporate knowledge platforms (e.g., Compass, Visa University), ensuring documentation reflects current functionalities, best practices, and user tips for effective RFP response

Content Strategy & Management

Develop and maintain a structured RFP content repository by partnering with cross-functional teams, organize and consolidate historical RFP responses, product documentation, and Visa-related materials into an AI-ready, easily accessible database

Implement a content governance framework to define ownership, support models, and scope of RFP related content, ensuring accuracy and alignment with

Subject Matter Experts (SMEs)

Continuously optimize content quality and accessibility through periodic reviews, metadata tagging, and version control, enabling faster and more consistent RFP responses

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications:
10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:
12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
8-10 years business experience in Payments / Corporate and Investment Banking/ Technology / Consulting organizations
Track record of developing and communicating a strategy, building relationships across teams and key stakeholders to achieve business goals
Excellent verbal and written skills. Demonstrated ability to effectively communicate complex technical and business issues and solutions to a variety of stakeholders
Must have a can-do attitude and will do what it takes in order to move a program forward
Ability to handle multiple projects and synthesize data
Must have strong presentation skills and be comfortable presenting material in front of executive-level audiences
Ability to build credibility, influence and negotiate at highest levels within core segment organizations
Ability to work with a sense of urgency, and deliver under tight deadlines /time frames
Ability to work independently within a complex and often ambiguous environment

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.