Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

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Team Summary 

Visa Risk Services in the India and South Asia (INSA) cluster partners with internal and external stakeholders to champion security and maintain the integrity of the digital payments ecosystem. The team, reporting to Visa’s Regional Risk Officer, is responsible for strategic risk management, credit settlement risk, brand protection, supervisory risk, fraud management, and data security across INSA markets. 

The Supervisory Risk Director, reporting to the Head of Risk Services (INSA) in Mumbai and working closely with the Asia Pacific Supervisory Risk Lead, serves as the main contact for Visa’s supervisory engagement with regulatory bodies (e.g., RBI, Bangladesh Bank, Central Bank of Sri Lanka). This role provides strategic vision on supervisory risks, responds to regulatory queries, fulfills data requests, supports regulatory projects, and leads audits. The Director also advises business and product teams on risk, fraud, and cybersecurity, and partners with clients to enhance controls.  

What a Supervisory Risk Services Director does at Visa:  

The Supervisory Risk Director protects Visa by managing supervisory and regulatory risks for the INSA sub-region, acting as the primary contact for internal and external compliance matters. The Director oversees engagement with regulators and supports the INSA Chief Risk Officer, as well as the Asia Pacific and Global VP of Regulatory and Risk Governance.   

The role owns and implements (sub)regional regulatory engagement processes, drives consistency in supervisory inquiries and reporting, and matures risk governance practices to address the increasing complexity of supervisory engagements. Additionally, the Director owns the regional framework for identifying, monitoring, and managing supervisory relationships, and coordinates global input for regulatory reporting obligations. Additionally, the Director will have sub-regional responsibility for championing security in the industry and maintaining the integrity of the payments ecosystem.  

Key Responsibilities 

The Supervisory Risk Director will assist the INSA Chief Risk Officer to build a more strategic, dynamic and productive Risk organization. Specifically he/she will: 

• Ensure that regulatory requests are addressed in a timely and consistent manner. 

• Partner with business and functional teams to engage with government stakeholders, to foster sound conditions to operate across the region, obtain Visa operating licenses in key markets (as necessary), and maintain compliance with requirements to secure/renew Visa’s local operating licenses. 

• Create insights on regulatory and supervisory topics for effective business response and mature risk governance practices in the region to support supervisory engagements and to manage the growing interest from multiple regulators 

• Work closely with the Global Regulatory and Risk Governance Directors in other regions to drive a consistent approach for topics that are relevant across various regions 

• Strengthen partnerships with Government Engagement, Legal, Compliance, and other key stakeholders in the sub-region in the pursuit of the objectives of this role. 

• Propose metrics to ensure an on-going measurement of goals and desirable outcomes from the different stakeholders. 

• Streamline processes and standardize management of regulatory reporting obligations in alignment with RRG Risk Directors. 

• Proactively manage multiple inquiries and coordinate deliverables to meet expectations of regulators and internal clients (for example, Government Engagement, Legal, Compliance, Products, and Finance). 

• Coordinate with regional subject-matter experts to develop new responses as needed. 

• Assist with development of communications, presentations and training materials 

• Maintain documentation on regulatory requests supported and responses provided. 

• Provide regular and ongoing reporting, metrics and information related to regulatory and supervisory management. 

• Provide support to Sub-Regional & Regional Risk Officers in identifying key regulatory and supervisory topics to disclose to the regional leadership team. 

• Act as the primary coordinator for incident management, ensuring swift and effective responses within the sub-region. 

• In addition to the primary responsibility, the person in this role may be called on to support the team on other risk and regulatory work streams as needed. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• 12+ years of relevant experience in one of the following functions: Corporate/Risk Governance, Risk  Management, Compliance, Audit, Regulatory Management, Legal or related areas
• Experience with regulator management (direct or indirect)
• Understanding of current and emerging payment system regulatory trends in Asia Pacific
• Experience preparing and reviewing/delivering executive level communications
• Experience in payments or banking or related segments, or alternately, good understanding of payments business and associated risks
• Positive, proactive and solution oriented – a problem solver who finds ways to overcome challenges and get things done
• Takes full ownership of assigned responsibilities, takes initiative and has the drive to go beyond the minimum requirements

Preferred Qualifications

• Well versed with local regulations and guidelines related to risk management for cards, networks, financial institutions, digital payments industry
• Sound knowledge of supervisory risk challenges in the digital payments industry
• High level of self-motivation, initiative and operate effectively as a team player
• Excellent written and verbal communications skills including the ability to synthesize information and make clear, concise recommendations
• Ability to lead meetings, deliver presentations and comfortably interacting with all levels of Visa management
• Strong analytical, organizational and presentation skills
• Ability to multi-task and pursue multiple initiatives simultaneously
• Flexible to travel domestically and internationally, as per business requirements (20-25% of travel)

Projects you will be a part of:

• You will be engaged in driving Visa Security Thought Leadership in the Industry and will work cross functional and cross regional roles interacting with Global colleagues to roll out security by design risk products and services. You will lead the regulatory enquiries, projects and engagement with relevant internal and external stakeholders on supervisory matters. You will also be a critical resource to work with clients, payment partners, regulators and Governments to ensure that the payments ecosystem remains safe and ahead of attempts by fraudsters

• As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
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Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.