Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants.  Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients.

Within VCA we have a dedicated service line, Visa Managed Services (VMS) with specialized experts who are routinely embedded into clients to offer hands on execution support. From our collective experience we have amassed an extensive set of best practices we leverage to help partners manage customer relationships, portfolio levers and product development.

What a Program Manager does at Visa:

We are currently looking for a program manager to manage the execution of campaign engagements to drive portfolio spend, enabling our clients to grow their payment business.

Specific responsibilities include:

• Provide an on-behalf of service to lead and facilitate execution related discussions with the client to identify potential opportunities, develop scope, build the business case and deliver the end to end project to grow the client's portfolio
• Provide strategic and tactical advisory to clients driven by data and insights
• Set KPIs for successful initiative execution and align them with the client
• Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly, at times physically support implementation at the client site
• Collaborate with data science team to utilize our advanced data analytics capabilities
• Work closely across multiple team functions including wider VCA, Product, Sales, Regional and Marketing team to acquire specific subject matter expertise as needed
• Manage budget and forecasts in collaboration with the client and third-party suppliers
• Develop and share planning and campaign best practices to guide and inspire clients and the wider Visa organization

Why this is important to Visa

This role will support key clients across Korea. The role will help to scale our Managed Services capabilities which will support Visa’s ambition of diversifying our revenue.

What you will need

• Min. 6 years of work experience with a bachelor’s degree or an advanced degree (E.g., MBA or Masters in relevant field)
• Experience in driving customer communication from the issuer or fintech side
• Proven experience managing projects and cross functional teams from inception to completion
• Ability to develop and execute a communication strategy that aligns with business goals
• Proficiency in analysing data to measure the effectiveness of campaigns and make data-driven decisions
• Strong in operating and managing the PDCA cycle for various communication strategies
• Project management skills and ability to handle multiple initiatives simultaneously often within target timeline
• Ability to collaborate with internal and external partners
• Basic budget management and reporting
• Business level English proficiency

What will also help

• Familiarity with marketing tools and platforms (e.g., SEO, SEM, social media, CRM systems, analytics tools)
• Certifications such as Google Analytics, Google Ads, HubSpot Inbound Marketing, or PMP (Project Management Professional)
• Experience in management consulting
• Good understanding of Visa and the payments eco-system

Projects you will be a part of

Potential projects could include managed services to support client’s long term business journey, communication strategy development and campaign execution, new business/product/service development and execution, optimization of client customer experience and supporting processes.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.