Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

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Team Summary
The People Team at Visa is dedicated to driving the company’s ambitious 2030 strategy by fostering an inclusive culture and enhancing employee experiences. We aim to empower our workforce through innovative AI technologies, streamlined processes, and a commitment to diversity and inclusion. Our strategic imperatives focus on developing high-performing, agile teams and optimizing our operating model to ensure exceptional delivery of services. By championing these priorities, the People Team plays a pivotal role in propelling Visa’s growth and success.

What a Head of Business Planning & Operations does at Visa:

• Provide guidance and support the design, planning and development of initiatives that align the overall People strategy in support of business priorities
• Facilitate monthly business reviews, ensuring OKR’s and initiatives across the function are tracking to plan. This includes regular updates to the AP Regional and Global People scorecards
• Project/Process Management: Design and execute on a standard cadence of operations while also independently developing and managing project or program plans to support key stakeholder asks.
• Business Insights: Lead communication of impactful analyses on major employee trends, including attrition, hiring, promotions and diversity data along with other indicators such as team productivity and performance, and market opportunity data and trends.
• Optimize business decisions with judicious use of data, metrics, and analytics.
• Develop and drive workforce planning and headcount management across the AP region.
• Work with Finance Business Partners and BPOs in other functions on headcount and expense management.
• Standardize and operationalize People procedures to create a best-in-class function, e.g., repository of templates, schedules, key operating procedures etc.
• Oversee and execute year-long people team engagement cadences including e-bulletins, learning sessions, and townhalls.
• Acts as the AP People representative on transformation related processes and initiatives.
• Achieve operational excellence and maintain optimal state of the house within the AP People Team.

Why this is important to Visa
The People team BPO plays a crucial role at Visa by ensuring seamless coordination and execution of strategic HR initiatives across the region. By working closely with the Visa People Leadership Team in AP and executive leadership, the BPO helps develop and implement communication and cultural change strategies that support business objectives and drive growth. Additionally, this role facilitates collaboration between various internal People team teams, as well as other internal functions across the business.

• 10+ years of experience in a HR, Business Operations, or strategy management role in a corporate environment. Payments experience a plus.
• Strong analytical skills with the ability to drive data and provide critical insights.
• Strong interpersonal and leadership skills to influence and build credibility with functional and regional leads.
• Strong project management skills to lead a concept from inception to execution.
• Solutions oriented, energetic and resourceful.
• Confident in managing competing priorities with multiple simultaneous initiatives.
• Ability to scale in delivery by being effective with strategic issues, as well as tactical in operational details.
• Proven influencing and partnership skills to ensure alignment, support transparent feedback with the ability to build and develop strong relationships.
• A growth mindset: Curious, committed to ongoing learning while also being an agent for change in the organization.
• Capable of handling complexity and ambiguity and adapting to evolving organizational requirements, Versatility to tackle a diverse range of issues facing the company.
• Analytical, takes a structured approach to problem-solving and is able to ‘connect the dots’.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.