Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

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Visa’s Global People Advisors team is focused on balancing our capability, capacity & delivery of Visa’s people agenda through people related services & solutions for our clients. This is a key function that supports Visa’s People Team transformation and will continue to evolve and expand as the team grows and solidifies.  The Manager / Senior manager is a generalist with a client-centric mindset to provide consultative, advisory services to support People Leaders and who leads with empathy in responding to workplace matters and interactions. It also plays a key role on driving consistency to enable efficiency and improve employee experience and enhance our strategic impact as a People Team.

Essential Functions:

• Accountable for areas which include but are not limited to coaching and guiding people leaders on individual talent development, annual compensation review, performance management, employee engagement, annual talent management review​, bi-annual promotion cycle, conflict resolution, and other policy interpretation and consultation.  
• Coach, trains and challenge People Leaders on a variety of people-related situations and programs like performance management, conflict resolution, talent development, annual review support, etc. Coaches & develops strong, empathetic leaders to ensure people leaders have the attributes aligned to Visa’s Leadership Principles.
• Lead efforts with People Leaders to facilitate effective management of teams and resolve issues that may arise in the workplace between employees and managers. 
• Provide detailed analytics and interpretation of data to drive informed business decisions in the areas of accountability, ensure operational excellence in reporting and data management.
• Respond to inquiries and provide overall cross functional support as needed,
• Partner with COEs and the business to design and deliver best in class People initiatives in the areas of accountability.
• Reporting to the People Advisor leader for the respective client group with matrixed relationship to the People Business Partner for the client group, the incumbent will play a key role on elevating the people leader experience.
• Provide support for regulatory / legislative reporting and processes required in the HR domain for the respective market supported, where applicable

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:       

• 5 years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA).

Preferred Qualifications:

• Preference for candidates with 5-7 years of experience in a related field, particularly as an HR generalist managing medium to complex people-related challenges within a global, multinational, matrixed company context.
• Juggle priorities and have an eye for detail to ensure delivery is always on time and accurately delivering objectives. 
• Proven ability to manage multiple projects effectively in a fast-paced, deadline-driven environment.
• Strong analytical and consulting skills with the emotional intelligence to value all perspectives and make informed decisions.
• Strong interpersonal skills, team player, true collaborator and ability to solve problems quickly and competently.
• Strong ability to influence and build strong relationships with stakeholders across all levels of the organization.
• Flexible and creative thinker  
• Proven ability to drive continuous improvement activities to exceed customer expectations and promote a professional organization. 

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105,900.00 to 153,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.