Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Programme & Performance Management Analyst supports the Director of Performance and Program Management in executing key initiatives and programs at Visa. They are responsible for the adoption, operation, and performance of consumer products and value-added services (VAS) across the ecosystem. The Programme & Performance Management Analyst will work with the stakeholders and participants to deliver on the overall program workstreams, milestones, objectives and key deliverables and timeline and will support the execution therein.

Day to day responsibilities

• Supporting the Performance and Programme Director and the Programme Manager, ensure Visa’s key initiatives, programs are successfully delivered   

• Track and deliver key milestones and workflows, performance and RAIDs to highlight any additional corporate risks that need to be tracked at the enterprise level

• Identify challenges and dependencies and report them to program management for resolution.

• Work with Product GTM teams, Product Management, Client Services, Government Engagement, Compliance, Technology and Risk teams (not exhaustive) to ensure consistent practices are followed.

• Support regional updates to the EU program steerco and support requests for sub-initiatives or formal requests for direction.

• Work with Service Experience consultants and Product SMEs on introduction and implementation of processes to monitor opt-out, waiver and other exceptions driven processes

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Experience in PMO for network product operations, product delivery, or large complex projects in a matrix organization
• Educated to degree level or equivalent
• Excellent written and verbal communication skills in English
• Self-starter, fast learner
• Good problem-solving and communication skills.
• Self-motivated and adaptable to constant change.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.