Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Position Overview:

We are seeking a motivated Technical Writing Intern to join our Information Development team. Our technical writers create client-facing documents that help customers set up and use our products and services. The ideal candidate will have a background in writing and a passion for learning about new technologies. Any experience with APIs or XML will be helpful. 

Essential Duties and Responsibilities: 

· Assist in the creation and maintenance of technical documentation, user guides, and manuals. 

· Understand and adhere to department style and process guidelines. 

· Understand product development methodologies in an Agile environment. 

· Foster and maintain positive working relationships with other team members and key stakeholders. 

· Research and document new and updated features for products. 

· Improve existing documentation. 

· Attend project meetings and report progress on a regular basis. 

· Collaborate with developers, designers, product managers, and customer support to ensure accuracy and quality of documentation to contribute to a positive user experience. 

Key Responsibilities: 

· Learn and document new technologies, APIs, and software functionalities. 

· Edit and proofread content for clarity, grammar, and accuracy. 

· Develop expertise with our authoring and publishing tools. 

Basic Qualifications:

• Currently pursuing a Bachelor’s degree in writing, English, Journalism, Technical Communication, or a related field and graduating after December 2025   

Preferred Qualifications: 

• Strong written and verbal communication skills.  

• Interest in technology and willingness to learn about new tools and systems. 

• Attention to detail and strong organizational skills.  

• Ability to work independently and as part of a team. 

• A portfolio with writing samples.  

• Basic understanding of APIs and XML is preferred. 

• Familiarity with technical writing tools such as MadCap Flare, Adobe FrameMaker, or similar.  

• Experience with version control systems like Git. 

• Previous experience or coursework in technical writing.  

• Previous experience with DITA documentation and XML documentation tools. 

U.S. APPLICANTS ONLY: The estimated salary for a new hire into this position is $24/HR to $27/HR USD which may include potential sales incentive payments (if applicable).  Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.  Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.  

Work Authorization: Visa will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered. 

Work Hours: Varies upon the needs of the department. 

This is a hybrid position: Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.  

Travel Requirements: This position requires travel 5-10% of the time. 

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. 

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. 

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code