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We are seeking a highly motivated individual to lead Visa’s Crisis Management Program and various initiatives involving Visa’s Crisis Management Program, policies and processes. The Vice President will have the opportunity to apply strategic leadership, risk management practices, critical and analytical thinking, and program management skills. This leader will have the opportunity to work with all levels of management and business partners across all lines of business to create and implement innovative solutions to identify, help mitigate, and prepare for various types of risks to the company. The VP will play an integral role in the enterprise-facing components of our crisis management program.

As part of the larger global Operational Resilience program, the Crisis Management Program provides direction for overall command and control of events that threaten or impact Visa’s staff, brand, services and business operations.

The Vice President works closely with senior management in Operations, Client Services, Risk, Treasury, Country Managers and other key stakeholders across the enterprise to ensure proper coordination and execution of Crisis Management activities related to the delivery of an industry-leading Crisis Management program.  The individual provides leadership for crisis management teams and collaborates with Operational Resilience and Risk leadership to set the vision and direction to proactively inspire and drive continuous improvement of policies, standards and procedures.

The Vice President is responsible for the professional development of team members assigned to the Operational Resilience-Crisis Management Program.

This Vice President is recognized as a senior authority on crisis management and provides guidance and recommendations to management and executives across the enterprise during crisis events. The Vice President represents the program during internal and external audits and regulatory reviews.

KEY RESPONSIBILITIES

• Manage the long-term (3-5+ years) vision and direction of the global Crisis Management program, to include the individual functions of:
  • Crisis Management Operations
  • Crisis Management Planning
  • Crisis Management Training and Exercises
  • Crisis Management Mission Assurance initiatives
• Lead the Crisis Management program in a way that embodies Visa’s Leadership Principles.
• Serve in a leadership capacity on the Operational Resilience Leadership Team, reporting to the Senior Vice President of global Operational Resilience.
• Oversee professional development initiatives and monitor ongoing operational readiness of a team of eight crisis managers across multiple regions.
• Support Operational Resilience initiatives across Visa’s five geographical regions, partnering with regional risk leaders and other regional partners.
• Devise the processes to monitor overall CM performance and readiness capabilities and drive an efficient and effective program, while meeting annual program, audit and regulatory requirements.  This includes the ability to prioritize projects for execution while considering risk, value-add to the program/organization/clients, compliance requirements or business priorities.
• Develop staff. Inspire and motivate team members to achieve their individual best and key program goals. Ensure staff talent and retention practices remain a priority, while creating an inclusive and diverse operating environment.
• Extensive off-hour response and availability to oversee the response and management of incidents
• During an incident, responsibilities include activating crisis management teams, facilitating meetings, coordinating activities and communication across all Visa disciplines, and interacting with all levels of Visa management including regular communication with the Executive Committee.
• Accountable for the delivery of annual program activities to meet program commitment and regulatory requirements including identifying, structuring, developing, exercising and maintaining crisis management teams and plans for both life safety and business incidents across the enterprise.
• Represent the Crisis Management function to internal and external regulatory and audit teams. Address regulatory and audit RFIs appropriately.
• Ensure global risk framework methodology is adopted and embedded across the Crisis Management function, serving in a second line risk capacity while collaborating with first line partners to ensure risks and gaps in process are effectively remediated.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.  

Basic Qualifications:
• 12 or more years of work experience with a bachelor’s degree or at least 10 years of experience with an Advanced degree (e.g. Masters/ MBA/JD/MD) or at least 8 years of work experience with a PhD

Preferred Qualifications:
• 15 or more years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD, PhD)
• Proven experience in a senior crisis management role. Preferred 10+ years working in crisis management function in a leadership capacity
• Strong background in industry risk management practices and global program management
• Possess a demonstrated sense of urgency with the ability to perform well under significant pressure
• Strong background and experience in project management, program management, and change management practices
• Proven track record of success in a matrix organization leading cross-functional teams (the VP is accountable for the overall program framework and delivery, while the business is accountable as the first line risk owners for the content and execution of the crisis process)
• Strong aptitude for collaborating with and influencing key business partners and stakeholders. Must possess strong decision-making skills
• Exceptional management skills with the ability to drive consensus in cross-functional teams
• Exceptional communications skills. Demonstrated experience and background in developing communications, briefings and presentations to senior executives
• Flexible and creative thinker with the ability to define business tradeoffs, generate out-of-the-box solutions and manage uncertainty.
• Proactively identify and solve complex problems impacting management and business direction. Serve as a strategic thought leader
• Experienced in internal and external audits, specifically with providing program updates to regulators
• Advanced working knowledge of MS Office (Word, Outlook, Excel and PowerPoint) and familiar with industry recognized software (Veoci, Fusion, Everbridge)
• Position requires travel and frequent off-hour, on-call incident management support

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 218,100 to 340,900 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.