Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

What a HCD Design Director does at Visa Consulting and Analytics 

• You will serve as a Creative Director, lead design thinking with HCD approach, build new business and clientele, and support multiple products and services from the ground up.
• As a Director, you will join and lead engagement teams serving our clients and gain exposure to a spectrum of topics that are complex in scale and scope, intellectually demanding, and highly deadline driven.
• You will work in teams of typically 3 – 5 consultants/designers, taking charge of specific aspects of the project. You will do extensive research, source data, lead cocreations and contribute to identifying potential solutions for a specific client problem or challenge. 
• Design, lead and facilitate client workshops then synthesize insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.
• Rapidly convert ideas into working prototypes, meshing-together solutions/capabilities that exist within Visa or externally.
• Conduct and/or support in-depth market testing using various qualitative and quantitative research methods
• Develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and be able to apply them to clients’ business problems to actively engage with clients and co-develop meaningful solutions to address their challenges. 
• You will also present results to internal Visa stakeholders, client management and at-times implement recommendations in collaboration with client team members. 
• Contribute to key Practice building initiatives – Capability - IP generation, training, mentorship, team initiatives. 

About You:

• 12 years of experience in Product Design, with a portfolio that showcases a deep uderstanding of user-centered design principles.
• Demonstrated career progression at a consulting firm.
• Solid understanding of user-centered design principles, user experience design best practices, service design, user research, innovations, trends, and emerging technologies.
• Extensive experience in leading design projects from conception to completion.
• Experience and proven track record running client engagements, demonstrating excellence in presentation polish, and strong client orientation.
• Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects.
• Experience in creating user experience maps, service blueprints, wireframes, polished user interface design, rapid prototyping, and presentations.
• Strong fluency in di ital design software including Adobe Creative Suite and Figma.
• Analytical thinker, creatively confident, team oriented, collaborative, diplomatic
• with excellent presentation skills, including strong oral and writing capabilities.
• Experience in working on complex and ambiguous problem to drive results
• Deadline driven, organized and be able to multi-task.
• Strong verbal and written communication skills, able to develop well-structured
• communications and deliver presentations to audiences.
• Strong analytical skills, ability to have structured thinking and build strong
• arguments, comfort with ambiguous, ever-changing scenarios.
• Self-starter individual with a keen appetite for learning.
• Collaborative team player with ability to work with people from diverse
• backgrounds.
• Entrepreneurial, proactive, pragmatic, someone who ‘rolls up the sleeves’ and
• gets things done.

What will also help:

• Prior experience in Management Consulting firms working on strategic
• engagements.
• Payments and Banking experience preferred.
• Strong academic achievements - high GPA from a top tier institution.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.