Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Global Client Support Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back-office support and customer performance reporting.

This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance only in the most complex situations.  The role will analyse and troubleshoot user requirements, procedures, and problems to automate or improve existing systems under broadly defined practices and procedures, including working with developers in analysing and developing process improvements for system administration/environmental build function.

The Issuer Processing Client Test team is part of Visa s Global Client Services group. We deliver quality services and solutions using best-in-class processes, methodologies, and technology with our worldwide workforce. We are an integral part of revenue-generating areas within the company.  This team is dedicated to its customers and to building on past achievements. We are committed to leveraging innovative technology to enhance quality and to accelerate time-to-market. Visa has one of the most visible and most used comprehensive payment systems in the world.

Position Summary

The Staff Software Test Engineer of the Global Client Testing (GCT) team reports into Visa Global Client Services group.

The Global Client Testing (GCT) team is responsible for ensuring compliance of clients transaction processing software/hardware to VISA s technical requirements. Before activation of a Visa project or service, the GCT team carry out tests with clients to ensure the integrity of transaction processing through VisaNet and DPS.

The successful candidate will be responsible for developing and executing tests, validations and certifications of transaction processing for the Global Client Testing (GCT) organization. He/she will perform Functional and Regression testing for Test Transaction Processing Environments and simulators. The candidate will need detailed analytical skills and a good understanding of the test methodologies to be able to interface directly and take decisions with staff members of GCT, Product Management, Project Management, Client Implementations and Development. 

Essential Functions

• Responsible for testing, validating, certifying, documentation, and support of systems application and solutions.
• Supports client testing tasks across key systems (VIP and/or BASE II/VSS and/or DPS), ensuring error-free implementations.
• Supports business suite of applications and tools – Test Transaction Processing Environments and simulators.
• Develop and maintain transaction and automation scripts.
• Analyse automation feasibility and devise the best automation approach.
• Develop Proof of concept (POC)
• Develop and maintain transaction simulators and automation framework.
• Supports Chip testing on cards and terminals.
• Identify and troubleshoot system issues working with functional and development tools and other support teams as required.
• Document software defects using bug tracking system, and report defects to software developers.
• Perform network / system diagnostics and transaction research to analyse and resolve endpoint problems in both the test and production.
• Prioritize testing tasks and other workload to meet agreed timeframes.
• Reviews all plans to ensure testing is being executed in an efficient manner.
• Respond to technical queries received from clients and internal departments.
• Follow documented procedures and processes, resolving discrepancies found and suggesting improvements.
• Follow the standards in development to ensure compliance with Audit Requirements
• Proactively identifies and addresses issues with support from management and proposes design/technical solutions.
• Develops test plans, designs and test cases as appropriate. Identify test dependencies, environment, and data requirements.
• Interact effectively will all levels of Visa management and staff. This position will involve frequent interaction and communication with key Visa stakeholders, including merchants and vendors.
• Actively contribute to the effectiveness of the team by supporting and co-operating with colleagues based across various Visa regions, providing cover during periods of absence.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Bachelor’s degree in computer science, Computer Engineering, Management Information Systems or Technology-related field.
• 5-10 years of experience in Software testing in the areas of Mobile, Web based, Client - Server applications using Manual and Automation testing techniques.
• Manual and Automated Testing experience.
• Experience in SDLC like Agile (Scrum), Waterfall
• Extensively worked on various Testing types such as Integration, System, Functional, Regression, Sanity, Smoke, User-interface (GUI), Data base and User Acceptance Testing (UAT), Performance Testing
• Ability to successfully manage multiple deadlines and multiple projects effectively through a combination of business and technical skills.
• Have specialized skills (core systems, interchange, chip for example) that allow candidate to provide effective consultative support to clients on projects.
• A demonstrated ability to work in a high-pressure environment with minimal errors.
• Proven ability to work efficiently in both independent and team environments
• Demonstrated good analytical skills.
• EFT industry and direct Visa experience is a plus.
• Amenable to work in different shifts mid and GY

Technical
• Familiar with ISO 8583 messages and flow.
• Knowledge in Chip payment solutions (EMV).
• Knowledge in e-Commerce transaction processing, 3DS, Visa Secure
• Experience in IBM/MVS, Tandem.
• Familiar with VTS-VIP, Edit Package.
• Understanding of Visa s Operating Regulations a plus.
• VBA/JavaScript programming capability.
• Familiar with Splunk and other Visa Testing systems

Business
• Fluent in written and spoken English/Spanish/Portuguese.
• Able to quickly learn and implement new technologies, application appropriate frameworks and tools
• Able to lead projects and team – to achieve goals and required output
• Strong relationship, collaborative skills, and organizational skills with a high degree of initiative and self-motivation and able to work as a member of matrix based diverse and geographically distributed project team
• Willingness and ability to learn and take on challenging opportunities
• Proficient in performing causal analysis to identify changes to improve processing performance and/or client profitability.
• Proficient in managing and presenting ideas and data using desktop tools such as MS Word, Excel, Visio and PowerPoint.
• Demonstrates professional written and verbal communication skills.
• Accepts input and guidance.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 100,700.00 to 146,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.