Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

What’s it all about?

Manages the efforts of Visa technical and business resources required to implement new and add-on Visa products and services. Responsible for gathering, documenting project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality. Manages simple, moderate and complex projects simultaneously and have project responsibilities and accountability for their clients.

Relationship Management:

• Work with clients to understand their needs and communicate best of breed implementation solutions utilizing Visa products and services (taking complex technical concepts to more business related impacts and terminology).
• Adapt Visa processes and approaches to be in line with client requirements.

Implementation and project management activities:

• Gather client requirements, establishes project scope, develop project plans, identify project team resource requirements, and establish project dates and deliverables.
• Ensure required project documentation is completed providing client consultancy where necessary.
• Manage in a matrixed fashion the efforts of Visa technical and business resources, as well as Client, 3rd party resources and other project managers.
• Requires interaction with resources at all levels of the organization, both internally and externally with the client, ranging from individual contributor project resources to management levels.
• Provide client and Visa project resources and line management with status reporting. Includes responsibility for projects that are more complex in nature and are visible to Visa and Client’s management.
• Required to be knowledgeable of client, as well as Visa project management processes and practices, and ensure that they are consistently followed.
• Escalates projects that are in jeopardy and works with key stakeholders within Visa and the Client organization as appropriate to make decisions that bring needed resources to resolve any issues.

Continuous Service Improvement:

• Actively finds opportunities and initiatives and works on them to offer service enhancement that can result in measurable and sustained improvement in cost, quality, and efficiency.
• Drives through continuous service improvement activities to ensure risks and issues are effectively managed.
• Provides ongoing guidance and knowledge transfer to Implementation Managers and the wider Client Services team.
• Adheres projects to standards and report progress into our CRM system in a timely manner.

Excellence in Delivery:

• Strong knowledge of client, as well as project management processes and practices, and ensure that they are consistently followed.
• Possesses knowledge of Visa process and procedures and demonstrates the ability to follow those processes and procedures with little guidance to complete work on time and with quality. This includes both department processes as well as those of supporting resource groups within Visa.
• Understanding of VisaNet connectivity and endpoint setup concepts adequate to explain options to clients, gather their connectivity requirements, and provide first level troubleshooting of connectivity issues.
• Understands legal and regulatory environment under which our clients practice business to provide input to their decision-making process when selecting Visa Products/Services and options for how they are configured to minimize risk and ensure compliance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Ability to work independently and as part of a team to achieve and exceed established goals and objectives.
• Proven ability to use their own initiative and accurately manage their workload to deadlines.
• Displaying excellent interpersonal and negotiation skills.
• Proven ability to use time management effectively.
• Fluency in English & another EEA Language as a minimum (German Language a Plus).
• Experience in a B2B customer-facing environment, offering a world-class service.
• Proven track record of commitment to quality.
• Ability to manage multiple projects from conception to delivery implementation.
• Project management and Stakeholder Management skills, including estimating project scope, timelines, and costs.
• Strong oral and written communications skills.
• Strong Technical and Analytical skills.
• Ability to communicate and translate technical concepts and terminology at all levels.
• Ability to drive the project suppliers to achieve and exceed established goals and objectives, representing One Visa Team.
• Available to travel if needed.

Education:
• Bachelors’ degree or equivalent.
• Project Management certificates will be a plus.

Technical:
• Payment cards/processing knowledge is desirable.
• Visa Rules, policies and processes is desirable.
• Good understanding of Payment Ecosystems and Impact in Markets.
• Electronic Payment Industry practices.