Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The candidate will work as part of the Client Service CRM team and will bring proven experience in developing and delivering CRM strategies for the business, resulting in an increase in tangible value. The candidate will design, develop, and integrate Contract Lifecycle Management (CLM) on the Microsoft Dynamics 365 platform. The candidate will have hands-on experience in any market leading CLM tools such as – iCertis, Apttus, Ironclad or Salesforce.

The ideal candidate will bring robust experience and expertise in developing technical solutions and requires a strategic thinker with strong leadership skills who can implement software development strategies that align with the business functions. This role will participate in design discussions, create solution design deliverables, and ensure successful delivery of Contract Lifecycle Management capabilities.

Role Expectations:

• Talent management: Anticipate talent needs and develop workforce planning strategies to influence organizational objectives. Build a self-organized team. Serve as a trusted coach by providing feedback to drive positive outcomes. Manage the performance and professional development of the team members and strive for teams' growth and promote a better work life balance.
• Onboarding: Ensuring a smooth and effective onboarding process for new hires to get them up to speed with the company's systems, processes, and culture.
• Change Management: Leading the implementation of changes within the organization, ensuring that changes are smoothly and successfully implemented, and that the effects of the changes are positive and beneficial.
• Organization Management: Creating an effective organizational structure that supports the company's strategic objectives, promotes efficiency, and provides clear reporting lines.
• Expectation Setting: Clearly communicating expectations to all team members to ensure everyone understands their roles and responsibilities, and what is expected of them.
• Goal Setting (OKR/Goals): Establishing clear, measurable, and achievable goals that align with the company's strategic objectives.
• Performance Management: Regularly monitoring and reviewing employee performance and providing feedback to help them improve.
• Delivery Management: Lead the delivery of CLM portfolio of programs from Bangalore. Establish Contract Lifecycle Management (CLM) practice to drive consistent and quality delivery of CLM capabilities and in conjunction with Client Services Objectives and Key Results (OKR). Handle multiple scrum teams and initiatives with varying and competing timelines. Foster a culture of continuous improvement, encouraging the team to adopt new technologies and methodologies to improve the performance and reliability of our CLM systems. Promote Agile and Lean delivery model to improve the speed and quality of delivery.
• Engineering excellence: Actively identify and execute on industry trends. Elevate technical proficiency of team. Reduce technical debt. Actively rationalize to avoid tech stack duplication.
• Operational excellence: Evolve focus to platform reliability by focusing on self-healing, telemetry and Quality of Service (QoS). Ensure 100% compliance with Cybersecurity norms Drive to keep technical artifacts up to date. Drive for operational excellence to reduce the technical debt and be fully accountable for the end-to-end management of the services you are in charge.
• Stakeholder management: Build relationships across the Sales and Service delivery teams to ensure alignment on strategy and execution. Involve stakeholders in the decision-making process and willingly make difficult or unpopular decisions for the best interests of the organization.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
10+ years of relevant work experience and a Bachelors degree, OR 13+ years of relevant work experience

Preferred Qualifications
Hands-on experience with CRM software development, specifically, MS Dynamics 365 and other peripheral tools, products and platforms.
10+ years or more of project delivery experience in application development (e.g., software development/engineering delivery, development and implementation, delivery and design).
Knowledge of Agile project management is a MUST. Relevant certifications are preferred.
Proven experience of CLM domain, ideally with tools like iCertis, Ironclad and/or Apttus.
Functional understanding of CRM Services business flow in CRM systems.
Strong conceptual and analytic skills. Ability to design and build complex interconnected systems.
Experience in evaluating business requirements and turning them into technical designs.
Experience with analytic techniques including process modeling, requirements elaboration, data modeling, and business use case and user interface prototyping.
Possess strong professional skills:
Able to communicate effectively with a broad group of stakeholders.
Able to lead the team by example.
Able to drive consensus and positivity among the team.
Able to work with teams in multiple geographical locations and time zones.
Able to delegate tasks, motivate team and manage stakeholder priorities.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.