Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are redefining ourselves into a true engineering organisation where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our operational functions into a single area focused on providing world class operational support to our end users. This change is geared towards rethinking how we provide operational support for the services we are responsible for. As a member or the End User Systems Support team, the Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools used by Visa Inc’s staff. The successful candidate will be a technically versed resource with excellent customer service skills.

The Workstation Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice & video equipment, end user solutions like Office 365, and Endpoint security tools. The successful candidate will work with a multifaceted and evolving distributed team charged with continuously improving the efficiency and effectiveness of support for our end user environment.

Basic Qualifications

• 2+ years of relevant work experience and a bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications

• 3 or more years of work experience with a bachelor’s degree or more than 2 years of work experience with an advanced degree (e.g., Masters, MBA, JD, MD).
• Intermediate level networking connectivity knowledge and troubleshooting.
• Intermediate level experience in Installation, configuration, and support of local and LAN printers.
• Strong experience in providing exceptional customer service.
• Proven track record in delivering customer service excellence.
• 4-6 years of experience as a technician supporting over 300 users with the following:
• Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software.
• Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc.
• Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), iOS, Android.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.