Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, and enabling our client facing teams to deliver and scale new products in the market.

This role is an individual contributor, responsible for managing infrastructure related projects with mid to high complexity, along with applying independent judgment in resolving issues and making recommendations. Primary responsibilities include providing project management support to Visanet Endpoint clients (issuers, acquirers, processors, merchants and service providers).

Essential Function

• Provide implementation project support to Visa Endpoint clients (financial institutions and processors) operating in the NA region, ensuring expectations are met or exceeded.

• Coordinate directly with clients to understand their program setup requirements, facilitate new program installations, conversions and maintenance requests without operational impact.

• Oversee diverse project initiatives, primarily involving Visa’s DPS platform Endpoint connections, systems, and applications, utilizing Project Management best practices.

• Coordinate efforts with other internal and external project resources to ensure deliverables and commitments are met.

• Work closely with Visa’s technology and product teams to understand new business initiatives, as well as impact on current and new client programs.

• Manage non-routine, moderate to complex processing and change requests, related to tactical and strategic client initiatives.

• Responsible for own workflow assignments and must be able to take initiative to resolve problems and meet deadlines.

• Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.

• Build and enhance positive working relationships with internal and external stakeholders.

• Prepare and maintain detailed project Artifacts, including project plans, status reports, meeting minutes, issues logs in support of client projects and/or initiatives. Apply Visa’s DPS processes and approaches to be in line with client requirements.

• Manage internal and external project communications (meeting minutes, dashboards, etc.), providing regular and consistent updates to appropriate parties.

• Report on client project accomplishments and deliverables to management and different stakeholders.

• Help with training to internal and/or cross-functional teams, as applicable.

• This position requires off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post-production validation.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:
• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 2+ years of Information Technology system knowledge with moderate understanding of project management, technology, IT Infrastructure and applications.
• We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience in a business analyst role in software or financial services.
• Strong project management skills/experience in banking system, or new technologies that are applicable to the payment industry.
• Proven abilities in negotiating with and influencing clients and staff at all levels as well as the ability to successfully manage competing priorities while serving as a positive influence across the organization.
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Excellent time management, organization, problem solving and planning skills are essential.
• Ability to comprehend and translate complex technical issues and apply business solutions.
• Demonstrated success in client relationship management.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Excellent verbal, written, presentation and interpersonal skills.
• Demonstrated ability to articulate complex technical terms or processes into business language.
• Strong technical aptitude with the ability to absorb technical information and apply to business solutions.
• Proficiency providing technical and consultative support to external customers and identifying business needs.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 83,300.00 to 106,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.