Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Team Summary

Controllership operations team’s purpose is to support the Visa strategy of Sell, Sell, Sell. We achieve this by providing advice and support to colleagues across the Visa functions on execution of Value-in-Kind transactions, primarily in Marketing and Visa Consulting & Analytics.

We are Responsible for the accuracy of P&L postings and managing controls in respect of Value in Kind Client projects. We ensure these are compliant, progressed in a timely manner, and are accounted for accurately.

Job Description

The Operations Support Manager [AF1] is a key member of the Europe regional operations support team and is responsible for ensuring that business processes initiated across the assigned territories are operated in an effective and compliant manner, and are in adherence to established policies and procedures. The role works collaboratively with the controls functions (especially Controllership, Compliance and Legal) and with various business functions to implement and maintain a robust controls framework, provide training on corporate policies and procedures, and will liaise with stakeholders on remediation actions required.

This role will be based out in Bangalore and will directly roll up to report into a Sr. Controllership Operations Manager located in London[MD2] .

Responsibilities:

• Supporting the business with their respective business opportunities (majorly Value in Kind transactions) in providing commercial advice and of relevant policies and procedures, ensuring timely expense/revenue recognition for the relevant commercial project
• Implementing a continuously improving controls and process framework that complies with Visa policy and procedures.
• Develop remediation plans to address identified issues impacting the controls and processes environment.
• Provide consultative support to assist the Europe Businesses in supporting business opportunities to achieve a positive outcome for the customer and ensuring compliance to policies and procedures.
• Provide commercial advisory to the Business and seen as a “go to” subject matter expert on policies and procedures.
• Partner with controls BUs including Controllership, Legal, Compliance, Finance, and Sourcing to implement and maintain business procedures with robust controls in place that are adhered to.
• Accountable to the Controllership organization to ensure consistency in Europe wide approach to delivering guidelines to executing business in accordance to policies and procedures, and reviewing proposed policy exceptions.
• Perform root cause analysis and drive corrective action of exceptions identified by key controls stakeholders.
• Ensure remediation plans are in place and tracked to completion for Issues identified from Self-Assessment process and from Internal Audit results.
• Collaborates with Controllership to develop and maintain procedures and standard processes to assess, report, and remediate operational risk and compliance-related issues; provides regular self-assessment reporting to Group Executives and Country Managers.
• Align priorities and tasks with a ‘customer first’ approach to ensure transactions are progressed accurately, but also without undue delay.
• Demonstrate individual leadership - providing ongoing coaching/training, and guidance to stakeholders.
• Establish a strong understanding of the varied transaction types and associated initiation paths and processes.

Qualifications

Professional

• Prior work experience in a business operations, compliance, audit, or risk with focus on operational controls.
• Min 6 years of business experience including supporting senior leadership.
• Strong Audit, business controls, compliance & risk function experience desired.
• Experience in financial services or payments industry preferred.
• Strong ethics, integrity and accountability with ability to maintain independence, autonomy and confidentiality.

Technical

• Knowledge of card and payments industry preferred.
• Excellent Microsoft Excel and Access working knowledge, and ability to draft contracts.
• Experience or qualifications in business improvement methodologies such as six sigma an advantage.
• Strong business partnering skills, excellent judgement and decision-making ability in a collaborative style.
• Strong problem-solving skills, with demonstrated ability to identify and resolve issues and risks, including root cause analysis.
• Experience in creating, implementing, and training on policies, procedures and guidelines.
• Strong communication skills:  Oral, written and presentation skills, interpersonal, and influencing skills to drive effective change at all levels of the organization.
• Ability to work effectively in a matrix management structure that is diverse, international with a multi-cultural environment.
• Demonstrated maturity to work effectively with multi-cultural and country specific circumstances and with colleagues from diverse cultural backgrounds.

Ability to travel to conduct training and to regional and corporate meetings as required.

Professional

• Prior work experience in a business operations, compliance, audit, or risk with focus on operational controls.
• Min 6 years of business experience including supporting senior leadership.
• Experience in financial services or payments industry preferred.
• Strong ethics, integrity and accountability with ability to maintain independence, autonomy and confidentiality.

Technical

• Knowledge of card and payments industry preferred.
• Excellent Microsoft Excel and Access working knowledge, and ability to draft contracts.
• Experience or qualifications in business improvement methodologies such as six sigma an advantage.
• Strong business partnering skills, excellent judgement and decision-making ability in a collaborative style.
• Strong problem-solving skills, with demonstrated ability to identify and resolve issues and risks, including root cause analysis.
• Experience in creating, implementing, and training on policies, procedures and guidelines.
• Strong communication skills:  Oral, written and presentation skills, interpersonal, and influencing skills to drive effective change at all levels of the organization.
• Ability to work effectively in a matrix management structure that is diverse, international with a multi-cultural environment.
• Demonstrated maturity to work effectively with multi-cultural and country specific circumstances and with colleagues from diverse cultural backgrounds.
• Ability to travel to conduct training and to regional and corporate meetings as required.

Additional Information

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.