Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Operations & Infrastructure: Operations & Infrastructure builds, operates and maintains best-in-class IT infrastructure services that are secure, scalable, and continuously available.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. If business requires, employee would need to be available to be in office beyond the 50% of the time.

If required for business needs, candidate should be willing and able to come into the office as needed.

Essential Functions:

• Responsible for the ongoing maintenance, security, and availability of Systems infrastructure based on business requirements and adhering to tight operations, security, and procedural models.

• Respond to and resolve incident and problem tickets.

• Must have Strong Knowledge and experience in system monitoring techniques and tools supporting unattended operations.

• Responsible for partnering with the Platform, Engineering and Delivery Teams to deliver seamless infrastructure support for all Visa business lines.

• Responsible for adherence of established ITIL practice.

• Ability to operate in complex, highly-secure, and highly-available, operations environments and interact with the technology domain experts required to maintain those environments.

• Provide automation solutions of manual tasks performed by infrastructure support.

• Work closely with areas across Visa including, Operations, Engineering, Service Product office, and Global Open System Development Lines.

• Ensuring team meets all SLA's and team objectives.

• Managing large heterogeneous infrastructure involving primarily Linux, and exposure to AIX.

• Work with peers and stake holders for determination of root causes for service failure and support escalation, using knowledge, experience, standard operating procedures and runbooks.

Basic Qualifications: 

• Less than 2 years relevant work experience with either Bachelor's or Master's degree in Computer Science, Computer Engineering, CIS/MIS, Cybersecurity, Business or a related field, graduating December 2023 - August 2024
• Strong communications skills, specifically, the absence of repeated grammatical or typographical errors, clear and concise written and spoken communications, and communications that demonstrate professional judgment.

Preferred Qualifications:

• Proficiency in scripting and automation tools such as Python, Power CLI, or Ansible.
• Understanding of Unix technologies.
• Understanding or knowledge of technical design and build documentation for all aspects of Unix Infrastructure.
• Familiarity with Virtualization technologies such as Docker, Kubernetes, Containers, OpenStack (HOS), VMWare ESX, or OpenShift.
• Solid understanding of system monitoring techniques and tools supporting unattended operations.
• Experience in system monitoring tools and performance analysis tools such as Splunk, VROPs, SAR, Grafana.
• Experience supporting shared infrastructure i.e. HP blade server Dell, HP Servers / IBM Power Systems.
• The ability to take on challenges and address problems head-on
• Strong ability to collaborate
• Highly driven, resourceful and results oriented
• Good team player and excellent interpersonal skills
• Good analytical and problem-solving skills
• Demonstrated ability to lead and navigate through ambiguity

U.S. APPLICANTS ONLY: The estimated salary for a new hire into this position is $81,000 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered.

Work Hours: The candidate would be required to work in 40 hour shift which will need weekend work. This position doesn't require night shift. Shift is subject to change as per business needs.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.