Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Visa is looking for a Senior Director to lead a team of network and application monitoring specialists, providing guidance and mentorship to ensure high levels of performance and engagement. In this role, the incumbent will develop and implement strategies to ensure the availability, reliability, and performance of the company's network and application infrastructure and collaborate with cross-functional teams to identify and implement continuous improvement initiatives.

The Senior Director will Stay up to date with industry trends and emerging technologies and make recommendations for the adoption of new tools and processes. They will be expected to establish best-practice methodologies for problem resolution in a global 24x7, high volume, high availability, critical production environment, based on metrics-based KPIs. Drive organization's annual goal planning, key measures, and reporting using OKRs. With this, they are expected to be an exemplary leader and a role model for the organization's culture, vision, mission, and goals. This is an enabler role. They will make organization leaders successful by providing frameworks for success.  Know the products & culture, be flexible and adaptable, have data at your fingertips, and help remove blockers.

In addition, they will be responsible for leading incident and/or crisis events for Corporate Major Incidents and conduct as needed customer/partner engagements to represent operational concerns/needs. The incumbent will direct the continuous and secure operation, administration and maintenance of the corporate computing and networking infrastructure, including development of Risk Management, Identity/Access Management, Information Security and Privacy, and Disaster Recovery and Business Continuity Plans. They will also work closely with other O&I, PD and other cross-functional teams who are managing systems and applications, to drive efficiency and improvements in supporting/managing the network, review/enhancement of processes and implementing new technologies, and to proactively ensure network operations capabilities are capable of handling emerging and future business requirements.

Essential Functions:

• Manage vendor relationships and contracts to ensure the delivery of high-quality services.
• Develop and manage the department's budget, ensuring the effective allocation of resources.
• Support adoption of new technologies and tools, recommend capability improvements to network engineering, and assist in lab developments for technology trials.
• Ensure that information security and risk management are embedded within the culture requiring continuous improvement to a complex set of functions to coordinate security and compliance risks related to information systems and assets.
• Apply creative thinking/approach to determine solutions that further automation goals and align with our technology strategy.
• Provide subject matter expertise in interactions with partners and customers, programs manage collaboration projects externally and internally.
• Build excellent personal relationships with leaders & stakeholders to command their attention.
• Proactively drive, track, and close out internal organization initiatives from ideation to execution.  Provide regular visibility to leadership on progress, action items, blockers, risks, and dependencies.
• Orchestrate success for workforce planning and software renewals by working with stakeholders within the org.
• Ensure change management best practices are followed for rolling out org initiatives.
• Manage the submission of high quality and informative updates to management:
  • Executive level dashboard reporting
  • Executive Committee and Board of Director reporting
  • Executive Project Watch Lists
  • Executive status on open/pending/completed tasks
  • Monthly and Quarterly Business Review (MBR/QBR) updates
  • Hiring and Workforce Planning reports
  • Data gathering and reporting asks from Visa Technology and Business Operations teams
• Communications & employee engagement:
  • Orchestrate townhalls, all staff's, brown bags, newsletters, org branding, publishing accomplishments, training, employee surveys action planning, recognition planning, RTO initiatives.
  • Manage SharePoint/ Teams sites for the org.
  • Create flourishing culture of excitement, fun, and cohesion by connecting the dots across the organization for improved employee wellbeing and engagement.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• Bachelors or master’s with a STEM major (Science, Technology, Engineering or Math) 12+ years’ experience in technology, information security, and/or network administration with 6+ years of experience in management role with current or held advanced network technical certification (e.g., CCNP/CCIE, JNCIS/JNCIE, or relevant industry certificate)
• Experience leading a large Network Engineering / Operations team or Software/Tools development team for an enterprise that has heavy consumer facing network infrastructure and a large B2B network interaction. 
• Proven track record of driving change and transformation in network operations processes, tools, and technologies through metrics drive, KPI based methodologies, and an evidence based operational improvement and decision-making approach to best meet business objectives and priorities.
• Experience working with highly effective engineering teams through major technology transitions.
• Experience in a dedicated role around defining network operations strategic planning.
• Experience in multi-vendor network technologies environment
• Self-motivated with the ability to exercise independent judgment with minimal direction from supervisor with ability to maintain a high-level view of the org activities to identify gaps, blind spots, risks.
• Maintain and support the planning for Business Continuity.
• Strong experience in researching the latest automation and AIOps trends and proposing advanced tooling/solutions for frontline operations management.
• Experience leveraging on-prem datacenters as well as AWS/Azure/GCP to monitor/alert and change highly reliable and scalable private and public cloud applications.
• Good understanding of network, systems, storage, computer, operations and ITSM processes.
• Exposure and demonstrable experience with at least the following tools.
  • Netcool
  • Ansible
  • Resolve
  • NetBrain
  • Appian
  • ThousandEyes
  • SolarWinds
  • Splunk/Humio

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 163,600.00 to 225,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.