Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

As a Senior Program Manager at Visa, you will lead complex, multi-disciplinary programs for the DPS Program Management team.  You will plan requirements with stakeholders and guide programs through the entire lifecycle considering all stakeholder inputs across different functions. This includes monitoring project schedules and working with internal and external stakeholders to ensure that multiple, simultaneous projects are working together to drive to the success of an entire program. 

You will be supporting project stakeholders in identifying risks and bottlenecks and using your influence to alleviate those roadblocks. You will be responsible for the execution and delivery through completion for multiple projects within the program. Programs can often span office locations and time zones, and your responsibility will be to keep all stakeholders coordinated on the program’s status, milestones, and deadlines.

In this role, you will be responsible and accountable for managing activities and communicating status of projects related to new products, features and services that drive client satisfaction, differentiate the Visa DPS product offering, and drive Visa DPS Service revenues.

Essential Functions

You will manage and support strategic projects in the business unit as well as oversee special projects with end-to-end ownership and accountability. Achieve project goals by engaging effectively with stakeholders at all levels across Visa, including technical subject matter experts, client services partners, vendors, and Visa senior management. Essential functions include:

• Program and Project Meeting Management:  You will develop and prioritize agenda topics, follow up on action items and manage closure of open items.
• Manage the agenda activities around the project plans, financial results, stakeholder engagement, and “hot” issues / opportunities. 
• Plan for critical meetings including schedule management, pre-work, meeting topics, supporting materials and follow-ups.
• Develop and execute on program deliverables relevant to DPS product lines.
• Assist with prioritization, issue identification, and problem solving related to assigned program(s)
• Track action plans and develop communication on progress.
• Work through challenges, identify bottlenecks and dependencies, and unblock teams for execution.

Additionally: 

• Work regularly with cross functional teams to gather and communicate project status, progress, milestones, deliverables, outcomes, and lessons learned to all applicable parties via various communication channels.
• You will oversee department operational and administrative functions, including ensuring departmental compliance with Visa’s standard operating procedures, as needed.
• General day-to-day support, to support adapting prioritization and execution of business objectives in a fast paced and ever-changing environment.
• Demonstrate and leverage strong business and financial acumen.
• Manage through influence and able to work well with senior leadership.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD)
• 4 or more years of your work is related to Project/ Program Management 

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or at least 7 with an Advanced Degree (e.g. Masters, MBA)
• 4 or more years of work experience is related to program/project management
• You have strong product development skills with a sound understanding of payment technology, risk and fraud management, other ecosystem requirements.
• You have 3 or more years of experience in the payments industry (e.g., payment processing,acquiring, payment technology provider, payment brand etc.)
• 5 or more years working in project/program management is preferred.
• Proficiency with linear software development life cycles and software development methodologies such as Agile (SAFe) and waterfall.
• Excellent communications skills, both oral and written. Must be able to communicate effectively and confidently with users, team members and management.
• Aptitude to collaborate with cross functional teams to build robust, reliable, and scalable payment solutions.
• Aptitude for understanding, digesting, and analyzing complex systems integration.
• Strong facilitation skills. Must be able to elicit requirements from various personalities across organizational and geographical boundaries.
• Must be flexible and willing to undertake a wide variety of challenging tasks.
• Ability to work some flexible hours due to varying time zones across Visa’s regions.
• Knowledge in issuer processing technology or solutions a plus

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 113,100.00 to 147,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.