Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Global Data Office

• With data being the fuel that drives our future - our strategies, policies, and business successes around data will define our future growth prospects. Unlocking the value available through the innovative use of data on behalf of consumers, businesses, and communities is key to our future. With our ongoing commitment to Visa’s Data Values and the responsible use of data, we at Visa have a bold vision to continue to grow and accelerate our data-related businesses and capabilities.
• Led by Visa’s first Chief Data Officer, the Global Data Office coordinates high-impact, complex, company-wide projects related to data business strategy, critical investments, policy development, and marketplace execution. Working closely with Visa’s Chief Privacy Officer, the Technology organization, the wider data community, and the full set of Visa’s global lines of business, the Global Data Office is evolving Visa’s data-related work with momentum and enthusiasm. Driven by its commitment to trusted use of data, Visa is seeking enthusiastic leaders who are change-agents and passionate about the future of data around the world.

AI & Data Innovation Division

• The newly established AI & Data Innovation division within the Global Data Office is unleashing new opportunities at Visa by developing and driving the business strategy for AI / Gen AI and Data Innovation, driving the development of novel AI / GenAI / Data Science technologies, leading data product development to create value for clients and partners, and driving innovative application of AI / data science to solve business problems among other Innovation activities.
• The AI & Data Innovation division includes the following teams: Visa Functions and Products Data Science, Visa Data Products (Visa Analytics Platform, Merchant & Government Solutions), Data Science Innovation, AI Governance, AI Knowledge Stewardship, AI Project Management Office, and Innovation Initiatives.

Job Description

• To enable our vision for AI and help us deliver on our bold ambitions, we are creating a new AI Governance team that will be led by a new Sr. Director, Global Head of AI Governance, reporting to the VP, Global AI and Data Innovation. This leader will be accountable for creating and owning Visa's entire AI Governance policies and processes, and for recruiting the new AI Governance team.
• The leader taking on this role will join as a member of the AI and Data Innovation leadership team, and will be a critical catalyst for data innovation, maximizing the impact from AI and Gen AI technologies and capabilities in a way that aligns with our Data and AI principles.
• This role will have high visibility with the most senior leadership of Visa, and the AI Governance team will work closely with Visa’s functions in Privacy, Legal, Risk, Data Use, Technology, Product Delivery, Cybersecurity among others.
• If you are a self-starter, detail-oriented problem solver, team builder, change agent and global cross-functional collaborator who loves to work with complex data technologies, this will be a perfect role for you. Ideal candidates would have experience in AI governance and policies.
• Essential Responsibilities for this Job
  • Create a world-class team of 3-5 engaged professionals excited to write the next chapter of Visa’s AI & Data Innovation.
  • Be the leader and single point of contact for AI Governance at Visa.
  • Develop, own and update Visa’s AI Governance framework, policies, processes (Responsible AI Launchpad, AI change management request form, etc.) in close collaboration with cross-functional stakeholders to ensure integration with existing product development and risk management processes and facilitate updates of those existing processes where appropriate.
  • Ensure the implementation of processes in a scalable way through risk management and process automation technology solutions.
  • Monitor and understand regulatory landscape together with our legal, privacy, and risk teams, and introduce changes to AI Governance artifacts as needed.
  • Monitor inventory of AI systems in development and production.
  • Own, update and institutionalize Visa’s AI Principles.
  • Work together with AI sponsors, developers and cross-functional stakeholders to help maximize value creation through AI in the right way, balancing innovation, regulatory guidance and consumer risks.

Competencies & Qualifications for this Job

Competencies

• Leader
  • Experience attracting, growing and retaining world-class talent, leading and operating highly efficient and engaged teams that get things done.
  • Highly adaptive, comfortable working within a complex, and often ambiguous, environment. Equally capable of thriving with changing circumstances, and to lead through the noise.
• Self-starter, detail and process oriented
  • Self-starter who can responsibly advance work and is comfortable making sound, well-informed judgement calls for progress, without needless delays. Experience standing up new functions and processes in highly complex and collaborative global environments.
  • High attention to detail and quality with a resound commitment to accountability.
• Collaborator
  • Strong interpersonal and leadership skills to influence and build credibility with senior leaders across a federated organization, despite sometimes competing priorities.
• Proactive and effective communicator.
  • Experienced at presenting information to senior levels, with ability to facilitate group discussions and debate and proven ability to influence and communicate effectively across geographic and functional lines (whether virtual or in-person).
  • Exceptionally skilled at keeping complex issues clear, simple, and user friendly. Ability to successfully lead complex projects and processes with multiple stakeholders in an unstructured and sometimes ambiguous environment, translating highly complex technology, technical concepts and issues into language understandable by cross-functional stakeholders.
• AI / Data Science
  • Need broad technical knowledge and depth on AI / ML / Data Science to liaise with technical teams execute on responsibilities listed above effectively

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools ('AEDTs') may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

Basic Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Advanced knowledge of Microsoft Suite of Office Tools
• Advanced knowledge of AI / Generative AI / Data Science
• Advanced project management skills with the use of Project Management software
• Curious and lifelong learner who keeps us to date on emerging trends and technology
• Successful track record of operating cross-functionally, ideally in a federated enterprise design
• Proven ability to work under deadlines and manage multiple projects with evolving requirements
• Team player possessing a strong drive to add value to the business direction
• Ability to influence the organization in order to make strategy happen

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 205,800.00 to 283,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.