Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing tremendous growth as we expand into new payment flows and continue to grow our core solutions. Our team brings payment solutions and associated services to clients around the globe.  Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments.  We work closely with Issuers, Merchants, FinTechs and other ecosystem players to deliver these services.  We believe that the market is at an inflection point whereby Visa can play a larger role in building and delivering solutions around the world. 

The Director is responsible for technical solutioning, client engagement and “voice of the customer” for Visa Commercial Solutions.   As our product suite grows and develops more complex options for clients, it’s imperative that we have specific, deep knowledge of our capabilities to help solution with them. This position is accountable for assisting the regions and sales teams with detailed discussions on the products to ensure understanding, scope and identify where/how our clients can make the most use of our capabilities. The Director will also provide expertise to solution for new areas of opportunity that may include new use cases, fintech constructs or verticals. Specific activities include deep demos, product solutioning around specific use cases and applications, and identification of needs which may or may not require development.

The focus area of this role will be on Visa Commercial Pay, a powerful payment solution that works across travel, mobile and B2B payments, streamlining business spend. Visa Commercial Pay leverages the flexibility and security of virtual accounts, enabling instant issuance, automated spend management and complete visibility across all business spend.

The ideal candidate is an experienced product manager or sales engineer that understands both the business and technical aspects of payments and has a track record of delivering solutions that exceed client expectations. This role requires strategic thinking, innovation, collaboration, and creative problem-solving skills. The candidate will bring prior experience in hands-on client management, sales solutioning and close knowledge of developments in B2B payments. The candidate must be creative and hands-on, have a bias towards action and inspire others with their vision.

Responsibilities

• Provide technical sales solutioning.  Product types include virtual card solutions, API integrations for B2B payment capabilities, and complex SaaS offerings.  The initial focus of this role will be on the Visa Commercial Pay product offering
• Work hand-in-hand with sales teams, regional solution specialists and potential clients, answering questions as well as providing recommendations on the best way to use products to achieve the desired outcomes
• Assist the sales teams in region to close a deal, identify best in class ways to use and implement products which achieve the goals without development and identify necessary areas of development and customer need within the Global Product team
• Bring breadth of knowledge and technical expertise to solution for new use cases, fintechs, and verticals.  Pinpoint and enable use cases related to commercial applications with the goal of scaling.  Identify ways to implement existing products to solve new business problems and capture requirements for areas that require development. 
• Develop solution playbooks.  Assess regional solution fit vs global extensibility.  Ensure repeatability of solutions at a global level where applicable
• Part of the Global Product team.  Act as a resident expert on product capabilities, use cases, and roadmap.  Support stakeholder questions related to products and services.  Communicate and evangelizes product roadmap with key stakeholders
• Rationalize product enhancement requests and develop business requirements to support new use cases.  This includes developing business cases to aid in prioritization of development resources and related investments
• Create product documentation and content as input to key artifacts such as Service Activation Guides and Client Implementation Guides
• Key contributor to User Acceptance Testing

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
•10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications
•12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
•Strong understanding of B2B payments with in-depth knowledge of virtual card payments, value-added solutions for corporates, payment tokenization, and issuer processing platforms/providers
•Extensive experience with modern API concepts, technical integration, and file delivery
•Proven ability to lead a range of initiatives end-to-end to meet client commitments with a customer-centric orientation
•Demonstrated success in delivering complex initiatives in a matrixed and distributed global organization
•Natural collaborator, with excellent communication skills and executive presence. Must be self-motivated and comfortable with ambiguity, and have the ability to influence across multiple levels and organizations including internal and external stakeholders
•Adept strategic thinker, problem solver and results-oriented pragmatist
•Strong oral and written communications as well as influencing and negotiation skills. Able to communicate complex, technical concepts in a focused and well-organized manner
•Willingness to take on new challenges, explore new ideas and be flexible with changing priorities
•Project Management experience with complex software solutions

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.