Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Director, People Ops & Total Rewards Systems drives our People Systems strategy, and collaborates with the People Function and Systems partners to continually improve digital tools for our people. This hands-on role reports to the Snr Dir, People Systems to advance a systems strategy that supports business needs that include system implementations, business process design/redesign, vendor selection, change management, and current-state assessments of both a technical and functional nature. 
 
The Director, People Ops & Total Rewards Systems has a deep understanding of HR processes and practices, security, data integrity, system configuration & design, system enhancements & upgrades, and expertise within several areas of People Systems including: Core HRIS, Benefits, Compensation, Payroll, Employee/Manager Self-Service, Onboarding/Offboarding.  

 
You will drive, influence, and collaborate with the People Team and Systems team as well as stakeholders across the organization to identify solutions (tools and processes) that meet business needs. 
 

• Leads all systems aspects of Total Rewards, People Operations and Workforce planning transformation program including process re-imagination, systems enablement, implementation and system integrations 

• Partners with Total Rewards and People Operations Leadership and Transformation team to deeply understand and translate business needs into systems needs, architectural requirements and implementation/execution plans 

• Leads the People organization in digital innovation by identifying and integrating innovative trends and approaches based on insights gained through industry leaders, vendor partners and internal stakeholders. 

• Provide domain thought leadership in People Systems landscape, by challenging current thinking and providing practical and innovative systems solutions to solve frictions in end-to-end People processes 

• Facilitates collaboration across the organization to create and cultivate a culture of innovation and boost internal creativity through new systems and thought processes. 

• Supports the People function with creative solutions and new applications that promote efficiency, effectiveness and new thinking in People business partnership and support. 

• Drives the adoption of “best practices” to ensure standardization of People processes across the company. 

• Establishes principles and drives quality and consistency across systems architecture and methodology that deliver effective People solutions. 

• Aligns with corporate strategies through strong business and technical thought leadership. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
• Preferred Qualifications:
• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Deep expertise with Workday is essential, alongside knowledge of leading-edge industry best practices for digitalizing end-to-end People data and processes
• 8+ years’ experience in People technology implementation and operational process improvement.
• Knowledge of HR principles, legislation and key components of end-to-end HR processes.
• Ability to translate HR business requirements into actionable system configuration or process enhancements
• Demonstrated track record of project leadership within complex organizations requiring strong influence management skills with the ability to work effectively at all levels.
• Ability to work well through ambiguity and complexity, confidence with senior stakeholders and a sharp focus on the right outcomes
• Exceptional collaboration, listening, written and verbal communication skills with ability to facilitate systems strategy, requirements and architecture conversations with all stakeholders (management, business users, and systems resources).
• Flexibility to move easily between operational troubleshooting and strategic planning.
• Ability to manage multiple consulting and vendor relationships, and to thrive in a fast-paced environment with the ability to adapt to change.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 146,700 to 190,800 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.