Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

About Us

Visa’s Acceptance Solutions Professional Services (ASPS) solves problems and accelerates innovation and growth for our merchants, acquirers, partners, and payment technology providers by providing a range of services including consulting, technology, and business transformation, developing target state architectures, customer journey mapping, solution development, product acceleration, software development, testing, migration, implementation, and value realization. 

Position Overview

This is a Director level role. VISA is a strong leader in the payment industry and is rapidly transitioning into a technology company with significant investments in this area. Visa’s ASPS builds solutions that accelerate our customers to deliver value faster. If you want to be in the exciting payment space, learn fast and make big impacts, work with marquee clients including merchants, acquirers, and partners to build solutions and help clients realize faster time to value, then this role is for you.

We are in search of inquisitive, creative, and skillful technologists to join our ranks. We are currently looking for a Managed Services (Client Software Delivery) Engineering leader who will take the lead and manage several strategic technical and technological initiatives for Visa and our clients.

In this role, the candidate will be responsible for establishing, building and delivering critical business and technical capabilities both on the Visa platform stack as well as clients’ platform/stack including idea generation, architecture, design, development, and testing of products, applications, and services.

The ideal candidate is an expert in modern engineering practices like TDD, CI/CD, DDD, microservices, and cloud engineering, has a passion for solving complex problems with tech skills, and are skilled at developing engineering talent and building a high performing team.

To be successful in this role, the candidate needs to be a technical leader with the ability to engage in high bandwidth conversations with business and technology partners and be able to think broadly about the business and drive delivery of solutions that will enhance Visa’s and clients’ offerings to the customer.  The candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, and excellent collaboration skills.  

Essential Functions

• As an engineering lead, you will lead initiatives to architect, enhance, and build solutions in an agile development environment.
• Present technical solutions, capabilities, considerations, and features in business terms. Effectively communicate status, issues, and risks in a precise and timely manner.
• Responsible for the overall development life cycle with significant bottom-line impact.
• Deliver products with complex technical interdependencies collaborating with cross geographical development and product teams. Collaborate with Product Office, Operations & Infrastructure, Cybersecurity, Client Support, and other Product Development teams in developing complete solutions.
• Build a culture of engineering excellence (quality, security, performance, scalability, availability, resilience etc.) across your own teams and the entire organization.
• Drive projects that involve full stack development using technology such as Java, Spring, NodeJS, Microservices, Rest based APIs, frontend frameworks etc.
• Experience working in a strong DevOps culture is a plus.
• Drive solution architecture and technical architecture with product owners, engineers, and technical product managers to scale products to highly functional, secure, performant, and resilient platforms.
• Lead development teams on projects and be responsible for end-to-end execution and delivery to KPIs on commitments.
• Excel in partnership with technical product managers, project managers and product leaders on requirements workshops and grooming and help define joint product/technology roadmap.
• Drive release planning exercise, track development and testing to timely releases.
• Contribute to financial planning and roadmap planning for new and existing initiatives.
• Collaborate across engineering teams and leaders internally within Visa and with client teams.
• Enable and inspire teams to an innovation mindset, high levels of engagement and performance.
• Develop a culture of high levels of accountability and ownership with the team.
• Establish metrics and attain high scores on engineering, delivery excellence, and product performance.
• Communicate for success with partners in program management, product office, operations, and other stakeholders.
• Develop and measure design, code governance and delivery practices to achieve consistent high-quality releases.
• Coach/Mentor/Grow engineers and performance management.
• Hire top software engineers and help build a highly talented engineering organization.
• Manage multiple projects and initiatives with competing timelines and demands.
• Act decisively on continuous improvements to processes/tools for better developer efficiency and productivity.
• Lead product development with engineering teams across multiple geographies
• Able to work on multiple projects and initiatives with different/competing timelines and demands.
• Present technical solutions, capabilities, considerations, and features in business terms. Effectively communicate status, issues, and risks in a precise and timely manner.
• Be the key contact overseeing customer engagements day-to-day, applying your technical expertise to drive vision into action and results. We seek a leader who can take responsibility for team performance, develop effective working relationships, deliver technical capabilities adhering to company values, and maintain professionalism.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
·10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications
·12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
•Knowledge and familiarity with the Software Development Life Cycle and DevOps required (open-source software knowledge and understanding considered a plus)
•The ideal candidate will have a proven track record in delivering technical professional services engagements to customers. The role requires no hands-on project or delivery work. However, given the highly specialized environments in which we operate, a solid understanding of software engineering and cloud technology, its benefits and challenges are required.
•Prior experience in delivering technical services in IT.
•Previous experience in leading a team of software engineers in IT, including hiring and personal development of team members.
•Hands-on engineering leadership experience in building and architecting high performant real time distributed systems and microservices.
•Experience in building large scale distributed data processing systems of high availability, low latency & strong data consistency.
•5 or more years’ experience leading engineering teams on product development
•5 or more years of people management experience.
•Technically savvy and have deep understanding about system architecture and design best practices from building client facing high performant systems with high SLAs.
•Drive projects that involve full stack development using Java, Spring, NodeJS, Microservices, Rest based APIs, frontend frameworks like JavaScript, Angular, React JS and Spark/Scala based processing on Hadoop platform.
•Experience in leading teams, building microservices with HTTP, REST, JSON, and XML.
•Knowledge and familiarity with the Java 8 platform or higher, Spring, Spring boot, caching, streaming pipelines.
•Solid understanding and preferably working experience with AI/ML technologies.
•Comprehensive knowledge of secure software development lifecycle and security best practices.
•Be flexible to adapt to changing directions and priorities.
•Experience leading, coaching, and growing highly engaged engineering teams.
•Have great work ethics and be a team player striving to bring the best results as a team.
•Experience in roadmap planning and execution to roadmap and KPIs.
•Experience defining metrics and measuring performance of development teams.
•Experience leading engineers and teams in multiple geographical locations and time zones.
•Excellent interpersonal, facilitation, and team-building skills, coupled with effective written and verbal communication skills. Ability to articulate complex ideas clearly and concisely, and to influence and build relationships with key partners.
•Experience conducting technical interviews and hiring top engineering talent.
•Be passionate about delivering zero defect code that meet or exceed the proposed defect SLA and have high sense of accountability for quality and timeliness of one’s own deliverables and team deliverables.
•Experience working with streaming solutions like Kafka and Caching technologies like Redis, Hazelcast etc. is a plus.
•Knowledge and experience in Web Services, SOA, and messaging systems is a plus.
•Experience working in a strong DevOps culture is a plus.
•Experience in card industry or fintech delivering solutions in fraud, risk, or payments space is a plus.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 159,200.00 to 207,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.