Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Visa offers a suite of optimization services that enable our clients to improve their fraud risk performance and gain operating efficiencies.

Visa Issuer Risk Advisors is the externally facing Fraud & Risk optimization consulting team within the Client Services Group of Visa. We draw on our deep expertise in risk and fraud performance, rules and resolution, processes and consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to enable our clients to plan, manage, and execute fraud and risk processes and programs more effectively.

Our suite of service offerings across Risk & Fraud Optimization, include designated Risk Advisors that partner with our clients to develop and manage comprehensive risk management strategies, authorization monitoring and management and mitigation of fraud events.

The team also serves as the Risk application experts that drive new product adoption, executes application upgrades and enhancements, and engineers and implements complex rules.

As the Senior Director, Issuing Solutions Risk Advisors, you will be the General Manager responsible for leading a team of Risk Advisors and for growing and expanding this service at scale in collaboration with our Product and Risk organization.

Reporting to the Vice President, Client Optimization & Revenue Excellence in Client Services, you will be accountable for service delivery and revenue growth.

You will oversee the delivery of client engagements and build a best practice delivery organization to scale and execute with excellence by defining and implementing standards in processes and tools, capacity, and resource planning.

You will develop and implement strategic plans and initiatives with our product teams and risk organization and collaborate as One Visa to accelerate revenue growth and maximize client value.

The successful candidate will be a seasoned business leader who can understand the bespoke needs of Visa client types. The role will collaborate closely with matrixed stakeholders who product manage the services.

You should have excellent communication and interpersonal skills, with the ability to establish and maintain strong relationships with clients and internal partners, including SVP+ leadership stakeholders. You should be able to manage a team of consultants, analysts, and specialists to deliver high-quality results on time and within budget. You should be able to work independently and as part of a team, with the ability to manage multiple projects simultaneously.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Experience leading projects in the risk/fraud/disputes space.
• Strong knowledge of payments industry landscape and risk and fraud management.
• Understanding of banking strategies, economics, and operations.
• Strong people leader with track record of building high performing teams.
• Demonstrated ability to strategically lead cross functional/matrixed teams through high impact complex business issues that do not have precedent.
• Ability to thrive leading change and manage ambiguity.
• Demonstrated strategic ability to solve complex cross-functional issues exercising critical thinking and sound judgment.
• Ability to influence executives and peers, drive continuous improvement and achieve at scale service delivery.
• Superior analytical, critical thinking and problem-solving skills, strong intellectual rigor.
• Excellent written and verbal communications skills proven in senior-level corporate environments.
• Strong commercial acumen
• Experience in consulting, sales, sales operations and client service organizations, general management experience a plus

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 154,500.00 to 212,500.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.