Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

This individual is a strategic, full-stack user experience senior designer with hands-on human centered design thinking, UX/UI, research, service design, prototyping, facilitation, and strong client-facing skills. The professional will deliver polished UX/UI artifacts and human-centric digital design expertise for our clients where advisory services are needed. This role will also support the creation of product design collaboration frameworks, co-creation sessions, asset libraries, and design operations management that will ultimately power the work of our practice. 

The Senior Design Consultant should have industry leading design knowledge, design strategy and research experience, and a fluency to ‘speak’ product development and design thinking. This designer will need to develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and services to effectively leverage the right products and services at the right time in the solutions we design.  

Essential Functions

• Execute of high-quality client immersions, design sprints, co-creation and other engagements (through all phases of design) in partnership with the regional and market consultants.

• Maintain the highest standards of experience design delivery from wireframes to prototypes, extending that polish and strategic thinking to creating extensible and scalable design tools and assets for our practice.

• Support the planning and execution of hands-on research activities (qualitative and quantitative) to gain customer insights to fuel our co-creation process.

• Be proactive in advocating for design research and user needs through delivering engaging and actionable insights. 

• Ability to justify research and design decisions based on a thorough understanding of contemporary user-centered design methodologies, and quickly propose possible solutions to UX issues. 

• Fluency across design specializations and deep dive expertise in prototyping, research, UI, front end development, facilitation, product design.

• Support design operations needs as required including but not limited vendor relationships, design briefs, global design initiatives, and others.

• Deeply understanding of the payment ecosystem, commerce trends, newest technologies, as well as Visa products, services, and capabilities to effectively design for our clients and partners. 

• Work with our cross-functional advisory, product, technology, and business teams to ensure alignment and project success. 

• Coordinate and provide direction to third-party design agencies all the activities required for each engagement.

• Ensure compliance with Visa’s processes and requirements for client engagements and activities.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 8 or more years of relevant work experience with a bachelor’s degree in design or similar or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Trilingual, English, Portuguese and Spanish (verbal and written)
• Preferred Qualifications:
• 9 or more years of relevant work experience with a Bachelor’s Degree in Design or similar or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 5+ years working as a product or digital designer as part of an in-house, agency, or cross-functional design or innovation team.
• Ability to work with minimal guidance in a fast paced, ambiguous work environment, with the capacity of independently translate high level guidance into detailed deliverables.
• Excellent verbal and written communication skills, problem solving, empathic interpersonal, facilitation skills and proven track record running client engagements.
• A hands-on, proactive and driver talent with a keen balance between creativity, commercial aptitude, intellectual curiosity, and project management: actively promotes an environment of inclusion and diversity of thought.
• Excellent verbal and written communication skills, problem solving skills, and empathic interpersonal skills.
• Natural communicator and storyteller with passion for promoting ideas effectively - show openness to new ideas, modifying viewpoints and direction considering new information.
• Experience and proven track record running client engagements, demonstrating excellence in presentation, facilitation skills, and strong client orientation.
• Experience in creating ser experience maps, service blueprints, wireframes, polished user interface design, rapid prototyping, and presentations that communicate the strategy.
• Strong fluency in digital design software such as Figma, Adobe Creative Suite, Sketch, InVision, Mural, proficiency in HTML/JS/CSS a plus
• Knowledgeable in human centered design thinking, service design, and user research 
• Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects.
• Adaptable, energetic, positive, and motivated when tackling challenging problems.
• Payment industry experience preferred.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.