Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Client Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.

Specifically, the Visa Rules Management (VRM) team establishes and enforces common interoperable rules and standards for our products and services by which clients must operate their Visa programs. 

This is an operational Management Career role, with responsibility for multiple direct reports across multiple Visa locations, responsible for multiple functions comprised Rule enforcement and strategy. The role has direct budget and revenue responsibility for the team managing and setting the direction for global processes and pro-active and reactive compliance enforcement which often involves complex and strategic issues that need oversight at an executive level given the precedence of such issues in the network.

This role provides leadership to managers, and professional staff not only within the team but more importantly to all the various Visa Inc. business functions with respect to the various Product and Services provided to Clients that are managed throughout the rules. This role is responsible for developing departmental plans, including business, production and organizational priorities and requires the ability to influence and work with multiple functions to achieve those goals.

Essential Functions

• Manage global compliance programs across the multiple Visa regions
• Provide strategic leadership on the Global Rule and Compliance needs for Visa Inc.
• Provide advisory support on new products and services, new lines of business, joint ventures and acquisitions as well as enforcement as a result of changing market conditions.

This Role will interact with senior levels of management including global and regional executive meetings as required (Visa Rules Committee or Global Pricing and Interchange Committee). The role will also interact with Global and Regional Business Function heads to determine the need for new rules and compliance, including how Visa should implement new programs.  This will mean working on highly complex issues requiring a broad appreciation of the strategic implications of the launch of such Products or Services on Visa’s existing business lines, global and regional strategies and potential revenue impacts.

The role requires management of a team of compliance specialist staff who consult with senior sponsors on new rules, amending rules or compliance actions and waivers for clients to support the business needs. The Compliance specialists will work closely with clients in sensitive situations to bring them into compliance with our rules including working on pre-litigation items as needed.

The individual in this role will ensure that Clients are compliant to the Visa Rules and to monitor, investigate and validate the compliance status of Clients and where necessary to pursue corrective, and negotiated action, with the Clients to bring them into compliance following the regulations as appropriate, which can include the imposition of Non-Compliance Assessments.

• Assist the Global Head of Visa Rules Management in preparation of the annual strategy, objectives and revenue and budget needs
• Develop global business priorities and develop strategy plans to support the business and ensure that such plans are actioned and decisions are guided by such plans in the development of new Visa Rules and Compliance actions
• Provide leadership to Compliance team and ensure the team accomplishes their goals with the resources available
• Conduct staff performance reviews, provide feedback, coaching and direct the professional development of staff
• Manage a team of compliance staff in multiple locations globally
• Provide direction, via staff, with respect to creating and implementing compliance solutions that meet regulatory and strategic compliance objectives of Visa and its Clients with respect to the Visa Rules and associated supplemental requirement documents

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Strong interpersonal skills and proven abilities in negotiating with and influencing clients and staff at all levels, including strong written and verbal communications skills
• Excellent writing skills to convey complex topics in “Plain English”
• Strong analytical aptitude and demonstrated track record of working with data to develop business oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions
• Proven project management skills to co-ordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international level
• Experience gathering business requirements and translating needs into successful deliverables
• Working knowledge of Microsoft Office and some experience in authoring, publishing and content management tools such as Madcap Flare. SharePoint and Visio a plus

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 148,400.00 to 204,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.